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Business Intelligence Specialist/Lead

Basic Information

Ref Number

Req_00137161

Primary Location

SV - Antiguo Cuscatlan - Las Cascadas

Additional Locations

GT - Quetzaltenango - Xela, GT - Guatemala - Torre Pradera

Country

El Salvador

Job Type

Support Positions

Work Style

Hybrid

Description and Requirements

Are you ready to take the next step in your career? 

If your answer is “YES” – join the leader of the CX (Customer Experience) sector TELUS International Türkiye! 

Now we are looking for a Business Intelligence Specialist/Lead who has the following criteria and will add strength to our team.

Job Description

  • Understand business processes and requirements to identify opportunities for improvement or optimization through the use of data analytics

  • Collect, analyze and interpret large datasets to develop actionable business insights and recommendations 

  • Manage business intelligence platforms and tools with an ability to automate data extraction when required 

  • Builds reports and tools inside the database/data warehouse environments 

  • Conduct troubleshooting on highly complex business intelligence models

  • Create and deploy cross- functional solutions leading collaborative efforts with other teams

  • Evaluate and improve existing business intelligence models to create best-in-class solutions

  • Provides guidance and mentorship to others within the team

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Data Science or related field; MBA is desirable

  • Proficient oral and written English

  • Expertise in data modeling, database technologies, and usage of business intelligence technologies and tools

  • Expert knowledge of data warehousing, data mining, and statistical analysis

  • Expertise in business processes and objectives to align business intelligence to strategic goals

  • Expert ability to analyze large datasets, identify trends and patterns and derive actionable insights 

  • Expert ability to explain complex concepts to non technical stakeholders

  • Ability to solve complex problems using sophisticated thought, exercise judgment and identify innovative solutions

Our Advantages

  • Competitive salary package with bonuses

  • Private health insurance

  • Meal card

  • Equipment support for home office work

  • Stable job and career development opportunities

  • Dynamic and supportive team

  • Flat hierarchical work order in an international structure

  • Referral rewards

About Us: TELUS International Türkiye is a leading customer experience and digital solutions provider with over 2,000 team members in Izmir and Istanbul. We design, build and deliver next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. TELUS International has almost 70,000 team members across 28+ countries, providing customer service at its best in more than 50 languages for 600+ international and well-known partners. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality.

Additional Job Description

We are looking for a Business Intelligence Specialist/Lead who will add strength to our team!

Language Reference
English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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