Basic Information
Ref Number
Last day to apply
Primary Location
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Job Type
Work Style
Description and Requirements
- Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
- Identify and document product bugs and feature requests and work with internal support teams and customers to implement effective solutions
- Ability to reproduce customer issues in order to efficiently provide a holistic fix Work closely with internal support teams to improve Cloud Platform products at a senior level
- Provide assistance and guidance to users through public forums
Additional Job Description
- Experience in technical support: familiarity with case prioritization, SLA compliance, and quality
- Experience with the popular technologies in the machine learning/big data ecosystem
- Experience with any ML library (scikit-learn, pytorch, tensorflow, Spark mllib) or basic understanding of ML concepts
- Experience with PaaS, and IaaS technologies Java or Objective C is a plus
Language Reference |
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English |
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