Basic Information

Ref Number


Primary Location



United States of America

Job Type

Digital Solutions

Work Style

On Site

Salary range

$60,000 - 65,000 Annually

Description and Requirements

The Digital Solutions team is looking for an IT Administrator to coordinate and maintain assigned processing systems and procedures, ensuring that efficiency and user satisfaction are maintained. The ideal candidate will have experience in CISCO and 3+ years of experience in a general IT environment. This job opportunity is based in Russelville, Kentucky. You will ideally be local to Marshalltown or nearby as this is an On-Site Position

Everyone belongs at TELUS International. It doesn’t matter who you are, what you do, or how you do it, at TELUS International, your unique contribution and talents will be valued and respected. Because the more diverse perspectives, we have the more likely we are to crack the code on what our customers want and what our communities need.  We deliver on all stages of customer growth and engagement from start-ups to large global brands. Our industry track record speaks for itself as we've partnered.

What’s in it for you?


Extended health benefits 30 days after joining

  • Medical

  • Dental

  • Vision Insurance

  • Prescription Drug Benefits

  • Critical Illness Insurance

  • Life Insurance

  • Disability / Long-Term Disability / Accident insurance

Work Perks

  • MotivateMe Wellness Rewards by Cigna

  • Flexible Spending Accounts

  • MetLaw Legal Services


  • Hospital Indemnity Insurance

  • Allstate Identity Protection Insurance

  • Nationwide Pet Insurance


  • 401 (K) with Employer matching contribution equal to 100% of elective deferrals that do not exceed 5% of compensation.

  • TELUS International Employee Share Purchase Plan

  • Performance Bonus

  • Employee Referral Bonus

  • Step-up program

  • MyGrowth Platform - Internal Learning & Development libraries access Vacation

  • 4 weeks of Paid Time Off


  • Ensure optimum support for end-users at all times within agreed service levels.
  • Ensure that relevant IT documentation is maintained and up to date.
  • Support and maintain the IT Infrastructure security standards to be compliant with the Emerson security policy Support and maintain the IT Infrastructure systems and data access – to be managed in collaboration with the service Desk.
  • Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning.
  • Support and maintain the IT Infrastructure asset management– including Hardware lifecycle management and SW licensing.
  • Support and maintain the IT Infrastructure audit compliance.
  • Support the appropriate level of service for centrally provided and maintained IT Infrastructure for servers, clients, printers, and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access, and required. components), voice communication (local and remote).
  • Act as a focal point for all IT issues(Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure, NA Applications, or DivisionalApplications).
  • Uses the helpdesk as the central point for all IT issues and service requests.

Experience Desired           
  • Minimum of 3 to 5 years experience within a general IT environment.
  • Previous experience in supporting clients, servers, and communication equipment (preferably CISCO). 

Education Desired     
  • College/University degrees in a related field experience may be considered in lieu of formal education.

TELUS International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Additional Job Description

As an active member of TELUS International, you will coordinate and maintain assigned processing systems and procedures, ensuring that efficiency and user satisfaction are maintained.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.