Basic Information

Ref Number


Last day to apply


Primary Location




Job Type

Digital Solutions

Work Style


Description and Requirements

  • Work as an expert for the French language with experience as a Network Engineer.

  • Support Network and VOIP infrastructure including management, maintenance and implementation including multiple OEM environments or mid-migration environments

  • Experience of working in a managed services environment and working knowledge of ITIL Service Operations processes including Incident Management, Change Management, Event Management, Problem Management, and Request Fulfillment

  • Configuring and installing various network devices and services (e.g., routers, switches, firewalls)

  • Provide support, coordination and collaboration with Infrastructure teams for any IT system upgrades, changes and implementations (network services (WAN, WLAN, LAN and Security)

  • Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.

Required Skills to Perform the roles & Responsibilities:

  • Expert troubleshooting skills that allow for analysis and resolution of a variety of systems issues/incidents (hardware and/or software applications malfunctions and errors, and make recommendations on how to resolve and prevent future occurrences) using network tools for proactive monitoring, identify and correct network issues. integrations using 3rd party APis and Databases.

  • Experience in Drive OEM and 3rd party vendors for the resolution of Case/Problem like Cisco, AVAYA.

  • Experience supporting Programming experiences, Integrations in linux environment, Shell Scripting, PowerShell, Python and Javascript, SQL and  automation Libraries or other programming experience is preferred.

  • Need good attention to detail with high degree of accuracy, quality and drive to complete given tasks and Assertive and driven to excel.

  • Enterprise Network Design and Support: LAN/WAN, SDN, Wireless, Firewall, vFW, NGFW Cisco ACI, Load balancers, AWS, Azure, GCP.

  • Security Design and Support: NGFW, VPN, Enterprise Secure Design.

  • Network team to fine tune the network.

 Meraki MX (Routing, Security and SD WAN)

 Meraki MS (Switching)

 Meraki MR (Wireless)

 Cisco Wireless

 Cisco Routing

 Cisco Switching

Additional Job Description

  • Work Location: Noida or Bengaluru

  • Work Shift : Canadian working hours

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.