Responsibilities:

• Providing support and resolving technical problems to a customer SLA

• Demonstrate excellent problem-solving skills with a desire to take on new challenges quickly

• Communicating directly with internal and external customers effectively and in a professional manner

• Participate in team projects to enhance the technical infrastructure or improve the quality or efficiency of the problem resolution process

• Incorporate operations best practices (Automation, Repeatability, Security, and Recoverability)

• Manages support activities of a private cloud environment providing Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) to external customers

What’s in it for you? 

TELUS International is pleased to offer you a competitive compensation package as a Full-Time Employee, which includes but is not limited to:

• TELUS Flex Benefits Plan for Full-Time Employees from day one of employment

• Paid Vacation days from day one of employment

• Well-being Account, which is a flexible resource to help you be your best self at home and at work; it provides reimbursement for expenses that support your physical, psychological, social, financial, and environmental well-being.

• Well-being & Support; beyond supporting your physical health, we believe in a broader, more holistic approach

• TELUS International Performance Bonus Program

• Canada Pension Plan

• Employee Share Plan

• TFSA (Tax Free Savings Account)

• Workperks which is an exclusive corporate discount program

• TELUS Wireless Ambassadors program which provides discounts on wireless devices, accessories, and repairs 

• Internal Referral Program, for every referral hired you’ll get a referral bonus and amazing prizes

• Transparent work culture to lift your ideas & initiatives at the enterprise level & investment to execute successfully.

• Our development programs are designed to promote technical growth and enhance leadership and relationship skills across individuals. We spark your career growth, with a vast array of in-house and external training programs which are listed below, but not limited to:

• Trending technical skills

• Business domain & customer interaction

• Behavioral & effective communication

Qualifications and Skills

• Minimum 7 years of server administration experience in a VMware ESX server environment

• Fluent in French (working knowledge of English an asset)

• 7 - 10 years of experience with VMware ESXi server systems (5.x/6.x/7.x) or Windows server (up to Win2019) or Linux server (6.x/7.x/8.x).

• 7 - 10 years of experience with x86 architecture (Intel, AMD)

• Previous experience in large enterprise environments is required

• Previous experience in supporting customer hosted servers is an asset

• Experience supporting high availability, mission critical infrastructure

• Skilled in server management including capacity planning and monitoring

• Knowledge of security including patch deployment

• Strong knowledge of virtualization concepts

• Knowledge of TCP/IP Networks

• Knowledge of networking concepts, specifically Dynamic routing, Firewalling, Load Balancing, and VPN.

• Experience with code development languages such as Java and Python as well as scripting

• Knowledge in JavaScript and Powershell/PowerCLI

• Comfortable in writing standard operating procedures (SOP’s) and light documentation to support operations and compliance requirements

Education/Certifications  

• ITIL Certification is an asset

• Any VMware/Linux/Windows Certification is an asset

• Must be able to obtain Government of Quebec and Government of Canada Reliability Clearance status

Join our TELUS International Family

Everyone belongs to TELUS International. It doesn’t matter who you are, what you do, or how you do it, at TELUS International, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have, the more likely we are to crack the code on what our customers want and what our communities need.  From start-ups to large global brands, we deliver on all stages of customer growth and engagement. Our industry track record speaks for itself. #Happytocodehere

TELUS International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

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