Learning Services Learning Specialist

The primary role of this position is to train, monitor and inspire new and current TELUS International Team Members to provide customers with a superior customer service experience. This team is looking for a dynamic, self­ motivated and responsible candidate with superior interpersonal skills that understands our business requirements

Main Responsibilities:

Develop the work plans previously determined by our Client; follow up with the attendance of the team; implement and grade evaluations to measure the level of learning of the trainees; motivate the team; and support the operation during the nesting period, in addition to offering learning solutions and services.

Qualifications: 

• Teamwork

• Planning and capacity to assess clients needs

• Facilitation and ability to influence and motivate others 

• Team Development and ability to engage 

• Results-Oriented

• Ability to communicate and convey ideas

Knowledge:

• Microsoft Office/G. Drive - Intermediate.

• English - B2 - Required

• Oral and written comprehension.

•  Appropriate use of language.

• Customer Service - Advanced.

• Motivation Theory - Advanced.

• Strong verbal and written communication skills

• Analytical skills

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Studies & Experience:

• Graduate degree mandatory, preferably in Education, psychology, communications, Administration or other social areas related - Desirable 

• Previous experiences in teaching or working in education programs is a plus.