Basic Information

Ref Number

Req_00085323

Primary Location

Gdansk Digital

Country

Poland

Job Type

Support Positions

Work Style

On Site

Description and Requirements


Overview of tasks:

  • Responsible for the overall provision of the relevant line of Services by vendor
  • Serving as point of contact between the partner, vendor and operational team
  • Proactively update and flag to partner emerging issues
  • Optimize program operations with a focus on process management and key strategic initiatives per quarter
  • Organize regular meetings with account managers to review operations performance on a regular basis
  • Ensure agreed deliverables are met on time and with the expected quality
  • Regular coaching and development of the team lead group


We are looking for:

  • Minimum of 7 years of diverse experience in scalable operations and sales environments, ideally with experience in managing internal and external (3rd party Vendor partners) stakeholders 
  • Strong collaboration skills across function and regions
  • Ability to adapt to a fast-paced, international work environment, with a passion for making an impact and share best practices
  • Strong critical and analytical thinking with an entrepreneurial and proactive mind-set
  • Ability to effectively prioritize tasks and manage time, even under pressure situations
  • Exceptional communication and presentation skills
  • BA/BS or MA/MS degree & equivalent experience
  • Fluency and excellent communication skills in English. Further language skills in Polish / Czech / Hungarian / Romanian or German would be an asset


We will offer:

  • Fixed remuneration and a performance-based bonus
  • Freedom to implement your own ideas in a highly motivated team
  • Close cooperation with other departments
  • Demanding and comprehensive area that encourages shaping customer service for our key partner
  • Internal training and learning opportunities
  • Career opportunities in an international company
  • Committed and motivated Team
  • A modern office in the Olivia Business Center complex with modern workplaces as well as free drinks and fruit
  • Private medical healthcare

Join our team and apply now!

Our recruiting team, Aleksandra Kasperska and Aigul Sourbaeva, is always available for questions at +48 58 882 28 88 or jobs.gdansk@telusinternational.com and is looking forward to receiving your application via apply button.

We have adjusted our recruitment process and are now offering online interviews to all candidates.

Equal Opportunity Employer 

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

About us: Excellent customer service is our passion – in 2020, Competence Call Center has merged with TELUS International and is now a part of it. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

#LI-DNI

Additional Job Description

Business operations, Call Center KPI and employee motivation are not only empty phrases for you, but you know exactly what is behind it? We have the perfect job for you!

Language Reference
English