Basic Information

Ref Number


Last day to apply


Primary Location

Home Office - United States


United States of America

Job Type

Support Positions

Description and Requirements


● Support the creation and delivery of weekly status reports including detailed analysis of customer-generated reports or data and meeting agendas/notes as required.

● Ensure that tools, techniques, and knowledge are leveraged and implemented across projects as appropriate.

● Ensure that any issues are appropriately and promptly addressed by identifying the source and root cause of the issues, followed by a determination of improvements or corrective actions required to address such issues effectively.

● Provide feedback on schedules, scope or requirement changes, determining their impact on program tasks and proactively managing resolution.

● Ability to write detailed project documentation such as project plans, processes documents, schedules and reports in a clear and concise manner.

● Provide feedback to stakeholders on process improvement as applicable.

● Liaise as necessary with internal functions (Sourcing, Community, Quality, Payments, Compliance, Business Support, etc) to ensure delivery for the project(s)

● Identify and pursue innovative techniques to improve quality, participation and productivity.

● Effectively communicate and integrate with customer teams; participate in regular

program reviews including Monthly Business Reviews, Quarterly Business Reviews, etc.

● Manage communication channels relevant to the program tasks; provide internal and

external stakeholders with timely and regular progress updates.

● Manage customer satisfaction, continuously building the relationship between yourself and the customer.

● Coordinate with your Global Program Manager on assigned project(s) to ensure customer deliverables are met.

● Work on strategic initiatives to improve overall program performance leveraging the support of internal functions as necessary

Educational Requirements:

● B. Sc. / B. A. Required in Business or similar field.

Skills and Experience:

● 3+ years of project management experience in a multinational company environment ideally in Machine Learning, Localization or similar environment/domain

● 3+ years experience in a customer-facing management role.

● Experience in data collection and crowd is a plus.

● Strong attention to detail, analytical skills, and excellent communication are essential.

● Experienced internet user in the following areas: Web content awareness (e.g. portals, search engines, shopping).

● Ability to conduct in-depth research using online resources.

● Proficient with Microsoft Office Applications.

● Proficient in Google Workspace Applications

● Experience in managing global programs is a distinct advantage.

● Experience in Search Relevance or related fields is a distinct advantage.

● Ability to maintain professionalism and confidentiality with proprietary information.

Our trailblazing Work Styles program provides team members with the flexibility to work where and when they are most effective. When they do meet in person, they can be assured that all TELUS team members are fully vaccinated for COVID-19

Additional Job Description

This role will involve managing or supporting the delivery of one program or multiple projects with groups of highly talented people. You should be business-minded, have a strong desire to deliver for customers with a passion for the web and online media.

Required Language(s)