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Service Request Analyst

Basic Information

Ref Number

Req_00125814

Last day to apply

30-Abr-2024

Primary Location

Ortigas Center

Country

Philippines

Job Type

Digital Solutions

Work Style

Hybrid

Description and Requirements

Qualifications
  • At least 1 year of solid experience in IT support/request environment. 
  • Proficiency with MS Office applications (i.e. Excel, MS Word, PowerPoint, etc.)
  • Basic typing skills (at least 20-25 wpm).
  • Basic knowledge of call center operations is preferred.
  • Proficiency in other technical knowledge or applications as defined by the client.
  • Excellent oral and written English communication skills both verbal and written business correspondence.
  • Adaptive to changing work schedules and working hours.
  • Active listening skills.
  • Operates with minimal supervision.

Additional Job Description

Job Description

  • Provide adequate support service corrections/ solutions to the various projects undertaken by the organization.
  • Take the customer calls and properly record the incident or problem requests addressed by them.
  • Must ensure that the requests launched by the customers are being resolved in as short a period as possible.
  • Follow up on the incident request solutions and after-solution reports.
  • Analyze the data for all the clients occasionally and provide proper reports.
  • Work closely with the implementation team to ensure all solution plans are
  • being implemented properly.
  • Attend the weekly meetings and update all of the management.
  • Based on the requests filed draw any inferences/ suggestions which may help the organization better satisfy its goals/ targets.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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