Informations de base

Numéro de référence

Req_00072910

Dernier jour pour postuler

30-Mar-2022

Site principal

AFI Building 4-5

Description et exigences

Your profile:

  • Ability to write and speak fluently, clearly and concisely in French and English
  • Availability for a full-time schedule, in shifts covering 10:00 - 00:00, Monday - Sunday, 5 days/ week
  • Previous customer support experience is mandatory
  • Excellent problem-solving abilities
  • Empathetic and can communicate in a caring and friendly manner
  • Strong time management skills and motivation to exceed expectations
  • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
  • Strong team spirit with passion and drive to help users and deliver the best in customer service.
  • High level of mediation and composure


Responsibilities

  • As a Resolution Customer Agent for Airbnb:
  • You will provide support for complex situations that are happening while a reservation is active.
  • You will use your negotiation skills and make the best decision in a short time, delivering the outcome with soft skills.
  • You will use critical thinking and a high level mediation skills.
  • You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and strong brand to serve modern society.
  • You’ll be the face of some of the world’s top brand!

 

We offer:

  • Stable job - permanent labor contracts
  • Above-average fixed salary, performance bonuses
  • Monthly meal tickets
  • Gym subscriptions reimbursement, after the trial period
  • International career - paid training and international career opportunities
  • Multilingual exposure - improve your spoken and written language skills
  • Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
  • Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
  • Private medical insurance coverage
  • Special discounts across a variety of Banks, Telecoms, Gym & Fitness centres and more


Description supplémentaire du poste

Do you speak French? Make use of it and join our amazing French speakers team and work from home!

Required Language(s)
French
English