Informations de base

Ref Number

Req_00134628

Dernier jour pour postuler

19-jul-2024

Site principal

AFI Building 3

Pays

Romanie

Types d'emploi

Business Process Outsourcing

Work Style

Remote

Description et exigences

On this role, you would be working for our new client, a top global money transfer company. 


Customer Care Representatives will process inbound calls and e-mails from wire transfer customers or agents and will process transactions totaling tens of thousands of dollars every day.


The Customer Service Representative position is about:

  • processing inbound calls and e-mails from wire transfer customers and agents

  • processing money transfer transactions (domestic & international)

  • answering a wide range of inquiries

  • solving Customer service issues

  • properly escalating any issues to specific departments


What we expect:


  • Medium or Advanced level (B2 or C1) of Italian, medium (B2) level of English in written and oral

  • Availability for a full-time schedule, in rotating shifts, 5 days/ week: Monday - Sunday, 10:00 - 20:00

  • Working knowledge of basic PC operation

  • Great communication and interpersonal skills

  • Client orientation

  • Ability to quickly adapt to changing environment, team-player mindset

  • Decision-making & problem-solving skills


We offer:


  • Stable job, in a multicultural fast-growing environment

  • Above-average fixed salary, performance and tenure-based bonuses, depending on the position

  • Monthly meal tickets

  • Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest

  • Private medical subscription coverage

  • Extra health benefits: special discounts for dental care and optical services with our partners

  • Reimbursement for your public transportation subscription, after the trial period (if you work from office)

  • Gym subscription reimbursement, after the trial period

  • Free subscription to the Bookster virtual library

  • Dedicated psychologist available for free sessions (online or face to face)

  • Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more

  • Paid training and international career opportunities

  • Multilingual exposure - improve your spoken and written language skills

  • Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

Description supplémentaire du poste

Are you ready? You are one click away from joining our team of Italian speakers!

Langues
English
Italian

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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