Informations de base

Ref Number

Req_00085999

Site principal

Cascadas

Pays

El Salvador

Description et exigences

Join our team

Google Cloud technology is an industry leader in empowering millions of organizations and businesses to lead, innovate and grow. If you are interested in working with this leading edge technology while providing best in class technical customer support, consider this great opportunity at TELUS.

Responsibilities:

● Provide technical and developer support to customers using Google Cloud Platform products, solutions and APIs
● Identify and document product bugs and feature requests and work with internal support teams and customers to implement effective solutions
● Reproduce customer issues in order to efficiently provide a holistic fix
● Work closely with internal support teams to improve Google Cloud Platform products at a senior level
● Provide assistance and guidance to users through public forums (third party and Google-owned)


Must have:

● Firm understanding of a programming language (Java Python preferred)
● Demonstrate comprehensive troubleshooting tactics
● Ability to quickly learn and explain new complex technologies and subjects.
● Resourcefulness and strong research skills
● Significant abilities in reading, understanding and writing code samples to replicate customer issues, as well as reading and understanding logs and stack traces  
● Must have proficient Oral and Written English language and good communication skills.
● Familiar with the Network Protocol Stack (TCP, IP, HTTP(S), etc.)
● Familiar with terms and concepts used in Computer Science (API, schema, data structures, prototyping, natural language processing, etc.)
● Punctuality
● 24/7 availability

Great-to-have

● Experience with PaaS, SaaS, and IaaS technologies
● Experience in technical support: familiarity with case prioritization, SLA compliance, and quality.
● Experience in deploying and managing distributed systems and clusters (Kubernetes)
● Familiarity with modern API technologies (OAuth, HTTP RPCs, REST, HTTP response codes)
● Knowledge of SQL (any dialect)
● Customer Service ExperienceExperience with PaaS, SaaS, and IaaS technologies
● Experience in technical support: familiarity with case prioritization, SLA compliance, and quality
● Experience in deploying and managing distributed systems and clusters
● Familiarity with modern API technologies (OAuth, HTTP RPCs, REST)
● Strong knowledge of SQL (any dialect)
● Customer Service Experience

Preferred Qualifications:

● College diploma in Computer Science or 2 years equivalent knowledge / experience
● Firm understanding of specific programming languages: Java, Python, Node.js, Go
● Experience with distributed data stores (HBase, Cassandra, Riak, Amazon Dynamo DB, etc.) and distributed message brokers (Kafka, RabbitMQ, ActiveMQ, Google Pub/Sub, Amazon Kinesis, etc.)
● Familiarity with parallel/distributed computing (Apache Beam, MapReduce, Hadoop, Spark, Google Dataflow, Google Dataproc, etc.)
● Experience with Big Data architectures and technologies (Google Data Fusion, CDAP, Google Dataprep, Trifacta, Google BigQuery, Google Composer, Apache Airflow, etc.)
● Experience with any ML library (scikit-learn, pytorch, tensorflow, Spark mllib) or basic understanding of training, testing, and evaluating ML models.


Equal Opportunity Employer:

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Description supplémentaire du poste

Google Cloud technology is an industry leader in empowering millions of organizations and businesses to lead, innovate and grow. If you are interested in working with this leading edge technology while providing best in class technical customer support, consider this great opportunity at TELUS.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.