Informations de base
Numéro de référence
Req_00069484
Site principal
Place TELUS Montreal
Description et exigences
Role and Responsibilities
- Provide technical support to customers using Google Cloud Platform products, solutions and application program interfaces (APIs)
- Identify and document product bugs and feature requests and work alongside internal support teams as well as customers to implement effective solutions
- Identify and reproduce production impacting issues and coordinate fixes for customers
- Work closely with internal support teams to improve Google Cloud Platform products at a senior level
- Provide assistance and mentorship to users through public forums, third party and Google-owned
Required skills:
- Strong understanding of Linux system & Windows server administration
- Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
- Demonstrate comprehensive troubleshooting tactics
- Resourcefulness and strong research skills
- Must have proficient Oral and Written English language and good communication skills.
- Understand and identify issues from reading product logs such as audit, system, and error logs
- Ability to quickly learn and explain new complex technologies and subjects.
- Comfortable working in a CLI environment
- Build, run and manage containers
- Information security best practices
- Punctuality
- 24/7 availability
Great to have skills:
- College diploma in Computer Science or 2 years of equivalent experience
- Relevant certification (ACE, Security Eng, Prof. Cloud Architect)
- Experience with virtual machines (Google Compute Engine, VMware, Amazon EC2, etc.)
- Experience troubleshooting Linux & Windows server performance (CPU, memory, I/O) and familiarity with common troubleshooting tools (vmstat, iostat, lsof, strace, etc.)
- Familiarity with Monitoring & Security tools
- Experience with automation scripting
- Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)
- Familiarity with modern API technologies (OAuth, HTTP RPCs, REST)
- Familiarity with SQL (any dialect)
Description supplémentaire du poste
We are looking for a Cloud System Administrator/Technical Support Specialist who will provide
excellent technical customer service support for Google Cloud Platform products and solutions
including Google Compute Engine and related services. Working in a blended call center
environment, you will provide real time technical assistance and developer support over the
phone and via online communications based on client requirements as part of a global 24x7
support organization. This role will also partner with engineers and product managers to
improve the product and make our customers successful.