Informations de base

Ref Number


Dernier jour pour postuler


Site principal




Types d'emploi

Digital Solutions

Work Style


Description et exigences


The successful candidate will perform some or all of the duties entailed in the following areas of activity:

  • Operation:

    • Identify, implement, test and monitor changes to OACIS and other assigned information systems

    • Ensure integration with other applications during updates and upgrades

    • Conduct validation testing on the information systems to be supported 

    • Manage dictionaries and parameter tables for assigned information systems

    • Develop and draft procedures or documentation required to address defects discovered by clinical system users

    • Ensure compliance with the operating and usage rules for the information system in accordance with client standards

  • Support and maintenance:

    • Address incidents or defects reported in internal requests by:

  • Identifying and diagnosing the incident

  • Developing a solution and following up on its resolution

  • Documenting the proposed solutions

  • Having the changes integrated into the other clinical system modules

  • Updating the application operating procedures and distributing them to the relevant support teams or clients


Required knowledge:

  • Strong knowledge of the client’s operating systems (Windows, Unix, Linux or Citrix) and databases (Sybase, Oracle)

  • Recent experience with Java, C++, JavaScript, Angular, XML, XSLT, and Bean shell scripting.

  • Very Strong knowledge of Java Swing.

  • Familiarity with Junit.

  • Basic automation skills.

  • Sonaraube automation and integration skills.

  • Knowledge of Java and Eclipse in a source-controlled environment

  • Knowledge of source code management systems (CVS, SVN, GIT)

  • Knowledge of SQL, Queries and Database management

  • Experience with SQL (stored procedures, cursors, functions)

  • Good understanding of compilation and deployment tools (Ant, Jenkins, Hudson)

  • Solid knowledge of clinical and administrative information systems

  • Knowledge of networks and virtual machines

  • Strong knowledge of the process for developing and implementing information systems

  • Understanding of and adherence to the Customers First approach

  • Desire to enhance knowledge of IT resources and forward-looking technologies through continuing education, self-directed research or reading

  • Familiarity with the context and use of IT resources and forward-looking technologies

Required skills & abilities:

  • Able to "hit the ground running" and utilize their extensive Developer experience to plan, design, code and test products and features effectively with minimal direction and limited supervision

  • Strong sense of responsibility

  • Proven analytical skills and ability to see the big picture

  • Capable of understanding complex features with limited specifications 

  • Ability to share and communicate knowledge

  • Excellent organizational skills with the ability to multi-task in an environment with rapidly changing responsibilities and requirements

  • Excellent analytical and problem solving skills with the ability to learn new information quickly

  • Ability to manage crises and stressful situations

  • Independence, logic and adaptability

  • Ability to work as part of a team and maintain excellent relationships

  • Able to prioritize their workload with minimal direction while taking into consideration the priorities of the department and organization as a whole 

  • Ability to quickly grasp the needs of users and partners

  • Attention to detail

Description supplémentaire du poste

Required professional designation/certification:

  • Undergraduate degree in computer science, information management or other relevant university education

Required experience:

  • 10+ years of experience in computer science, including two years in support, development, and maintenance of clinical and administrative information systems

  • Experience working in an environment with rapidly changing priorities and aggressive timelines

  • Demonstrated experience with software design principles and practices

  • Experience in an agile or iterative software development environment

  • Experience with Performance and Automated testing is an asset

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
× -