Informations de base

Numéro de référence

Req_00042616

Site principal

Austin

Description et exigences

The Technical Support Agent will assist customers in leveraging API technology for their business. The Tech Support Agent will communicate with customers, review implementations in code and troubleshoot errors for the client.

Specific Responsibilities May Include:

  • Customer contact during regular office hours

  • Collaborative review of developer code

  • Ongoing education on standard and proprietary technologies

Required Experience, Skills & Competencies:

  • Ability to read and understand code specifically JavaScript/HTML (Front-End based languages) - 1 to 2 years of experience

  • Good troubleshooting skills, ability to use packet and protocol captures etc.

  • Familiar with web protocols (HTTP, TLS, etc.)

  • Familiarity with HTML and CSS

  • Familiarity with SQL (any dialect)

  • Ability to read and understand public-facing documentation (Google Developers Website, Stack Overflow)

  • Ability to read and understand logs and stack traces: provide a sample stack trace (fairly long one) and the candidate should guess from the stack trace what’s going on

  • Identify if a problem is caused by customer’s code, Google libraries or a standard JavaScript library

  • Mobile development (Android/iOS) debugging experience is desired

  • Skills & Competencies:

  • Experience with Cloud products (App Engine, Amazon AWS or similar)

  • Familiarity with modern API technologies (OAuth, HTTP RPCs)+

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

  • We embrace change and initiate opportunity

  • We have a passion for growth

  • We believe in spirited teamwork

  • We have the courage to innovate

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.


Description supplémentaire du poste

Position Overview: The Technical Support Agent will assist customers in leveraging API technology for their business. The Tech Support Agent will communicate with customers, review implementations in code and troubleshoot errors for the client.