Technical Writer

Do you have a passion for end-to-end technology development in a fast-paced environment? Are you driven to deliver the best customer experience possible? If your answer is yes, we would be delighted to have you onboard TELUS’ Future Friendly Home team. We’re delivering innovative cloud-based video and home technologies that will revolutionize how Canadians live.

Join our team

Within the Technology Strategy and Business Transformation (TSBT) business unit, the

Strategy and Transformation Office is at the forefront - leading the path to position TELUS

for long-term success that delivers on the promise of a connected digital world. This journey

involves our teams becoming increasingly cloud-focused and embracing new ways of

working. Together, we drive the high-level planning, coordination, and mobilization of

transformation initiatives in TBST. We lead technology strategy, transformation planning,

investment management and executing on strategic programs.

Here’s the impact you’ll make and what we’ll accomplish together:

As a Senior Technical Writer on the Strategy & Transformation Office team, you will help

TELUS accelerates our transition to a more product-centric, cloud-native organization. You

will do this by helping aggregate and document architecture frameworks, blueprints,

patterns and software code. If you have a good knowledge of diagramming and modelling in

various architectural and/or software engineering domains, the ability to produce artifacts

from different viewpoints (products, customer requirements, information/data,

technology/applications), this role is for you.

Here’s how:

• You will lead the documentation of architectural frameworks, blueprints, patterns,

and code that will allow TELUS to become a product-centric organization.

• You will collaborate with cross-functional teams to align on architectural artifacts

fostering buy-in and adoption of standards.

• With a strategic focus, you will ensure artifacts are meeting both our strategic and

operational objectives.

• You will proactively identify and resolve all architectural documentation issues,

employing strong tactical and critical strategic thinking and engaging organizational

resources as required.

• You will work with minimal or no supervision and use virtual collaboration tools

such as Slack or Google Hangouts to communicate with the team.

• You will handle medium to large documents and structures and work towards

modularization, and reusability.

Qualifications:

You are the missing piece of the puzzle

• At least 3 years of experience creating end-user or developer documentation.

• Deliverables can include user and administration guides, installation guides, release

notes, help/FAQs, developer guides, API guides, configuration guides, integration

guides, product overviews, wiki-style technical knowledge base, technical articles,

and video tutorials.

• Able to effectively work under different development methodologies. Follows a

defined documentation process and is able to see possible improvements.

• Possesses skills to create documentation deliverables of good to high quality in

terms of the following: accuracy, clarity, style, conciseness, organization, structuring,

visual effectiveness, task orientation, and consistency.

• Able to proficiently review technical documentation, share knowledge, coordinate

activities, and perform other tasks that require senior-level expertise.

• Working knowledge of integration architecture and technologies including REST,

• Open API (v2+), Swagger, Microservices, SOAP, Service Lifecycle Management

platforms (Stoplight.io, Kong, Apigee, Mulesoft, API Connect)

• Working knowledge of Cloud-based capabilities and architecture (GCP, AWS, or

Azure)

• Advanced technical skills appropriate for the domain of architecture

(development languages, technology platforms, data modelling, domain-driven

design, infrastructure, etc.)

• Experience supporting DevOps teams with Solution Architecture, Solutions

Design, and Engineering

• Experience crafting, building, and maintaining High Availability systems

• Experience in crafting and socializing technology roadmaps

Great-to-haves

• Experience in working with TOGAF, ArchiMate, TMForum, microservices,

cloud-native technologies, or API (KONG), Blueprism.

• Knowledge of documentation around CI/CD pipelines.

• Experience in working with DevOps teams.

What We Give Back to You

• Flexible work styles with the ability to work from home.

• Opportunities to excel and show your stuff – work on high value and high visibility

projects – this is one of the top priorities within the TELUS Strategy & Transformation

Office.

• The satisfaction of making a direct impact on TELUS business results while getting

direct feedback from the team members impacted by your work

• Work in an organization that actively supports your personal development with

leading-edge training and development tools.

• A fast-paced, learning environment where we are constantly looking to grow and

improve.

• A strong team culture underpinned by team members who take pride and personal

accountability in their work.