Informations de base
Ref Number
Req_00044333
Dernier jour pour postuler
31-mar-2021
Site principal
NSEZ
Pays
Inde
Description et exigences
Job Description Summary
•End user support background with experience in client call handling.
•Able to manage Support Requests, resolve technical issues.
•Identify and accelerate Complex Cases to higher level IT support
•Track incidents and manage service documentation.
•Basic trouble shooting of desktop/laptop issues.
•Basic knowledge of monitoring tools.
•Good with Microsoft excel.
•Good communication and problem solving skills
•Willing to work in shifts (2AM-11AM, 10AM – 7AM, weekend 24*7)
Description supplémentaire du poste
• End user support background with experience in client call handling. • Able to manage Support Requests, resolve technical issues. • Identify and accelerate Complex Cases to higher level IT support • Track incidents and manage service documentation. • Basic trouble shooting of desktop/laptop issues. • Basic knowledge of monitoring tools. • Good with Microsoft excel. • Good communication and problem solving skills • Willing to work in shifts (2AM-11AM, 10AM – 7AM, weekend 24*7)