Informations de base

Ref Number


Dernier jour pour postuler


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Types d'emploi

Digital Solutions

Work Style


Description et exigences

  • Manage day-to-day operations during a shift as per the defined operating procedures.

  • Create engineering designs linking layer 1 physical infrastructure to layer 2/3 intelligent devices.

  • Providing an end-to-end path solution to the Enterprise customer for the service is BI, WAN L3, CES services.

  • Adept in analyzing information system needs, evaluating end-user requirements, troubleshooting for complex information systems management.

  • Responsible for maintaining the customer network, devices, and services.

  • Responsible for preparing the Configuration Documents  as per the customer requirements.

  • Verify and ensure that design standards and records are maintained on new/existing services.

  • Troubleshoot customer network issues (LAN WAN) and provide corrective actions to restore customer services.

  • Communicate with external / internal customers to clarify customer needs.

  • Collaborate and facilitate on reaching specific goals even when faced with ambiguous situations.

  • Responsible for migration from Metro to Converge edge architecture.

  • Establishing effective relationships and engaging with key stakeholders to ensure aligned, consistent communication.

  • Understanding of NAR, Threat/Release/ change management process and requirements.

  • Ability to collaborate with a variety of diverse groups and teams (internal and/or external) to effectively introduce and Implement change in the workplace.

  • Develop detailed technical solutions as per the Customer requirement.

  • Analyze the requirements of the job to determine what steps need to be followed to complete the requirement.

  • drive the support team to work on the tasks by respecting the defined priority.

  • Continuous improvement: Analyze the supported items on a regular basis, to keep improving the support process/efficiency, provide proactive product improvements recommendation to product team to help to improve the product operation efficiency, user experience, to avoid user mistakes etc.

  • Ensure SLA are met and maintain DSR of the various tasks.

  • Candidate should be be open to work in rotational shifts (starting from evening 5 PM to 2 AM  and  8 PM to 5AM in morning)

  • INDIAN HOLIDAYS not applicable

  • CANADIAN HOLIDAY schedules have to be followed.

  • Candidates should be okay with Mandatory “On-Call” support during off-shift hours and during holidays/week-offs for Sev1/Sev2 issues.

Required Skills:

  • In-depth Routing Protocols experience and operational knowledge: EIGRP, BGP, OSPF, MPLS.

  • Hands-on experience and good understanding of networking concepts: MPLS , OSPF, EIGRP, BGP,MPLS ,DS3, T1, Frame Relay, ATM, and DSL ; Fiber/Copper.

  • Working knowledge of TCP/IP enhancements such as multicast, QOS techniques, bandwidth and path reservation techniques.

  • In-depth knowledge of the configuration and maintenance of routers and switches. (Alcatel, Cisco, Juniper).

  • Knowledge of Carrier Ethernet Services.

  • Should have a good understanding of network design principles & industry standards. 

  • Good to have knowledge of OSI Layers.

  • Demonstrated ability in planning and organizing to meet scheduled deadlines.

Description supplémentaire du poste

  • Must possess good verbal written communication skills.

  • Ability to work in a team and handle pressure and demands.