Informations de base

Numéro de référence

Req_00079911

Dernier jour pour postuler

30-Jun-2022

Site principal

AFI Building 3

Description et exigences

You need to be: 

  • Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer
  • Proficient English language skills with a good understanding of how to handle support requests.
  • Player empathy. As a player you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation
  • Basic Player Support understanding. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience
  • Tech & chat knowledge a plus but not mandatory

About the job
  • Help out our players with any issues they might have via tickets & chat
  • Make case by case player focused decisions in order to provide the best player experience
  • Identify trending issues submitted by players and communicate them to the appropriate teams
  • Collaborate with a passionate team of gamers in order to give our support a player to player feel
  • Availability for a full-time position, 5 days per week, in shifts of 8 hours and a half covering 08:00- 00:00, Monday- Sunday

We offer:
  • Stable job – we offer permanent labor contracts
  • Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers
  • Positive environment – we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
  • Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
  • Private medical insurance coverage
  • Meal tickets shall be granted monthly
  • Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)

Description supplémentaire du poste

Join our All Star gaming support team and shine with us!

Required Language(s)
English