Informations de base

Ref Number

Req_00119003

Site principal

Merliot

D'autres sites

Cascadas

Pays

El Salvador

Types d'emploi

Support Positions

Work Style

On Site

Description et exigences

About the role

IT Operations Analyst III is responsible to provide first line support to internal and external  clients, administration staff and IT Support Analysts in assisting them with additional hardware and software and hardware requirements and making sure that the systems are working properly according to company standards. He is responsible for providing technical support to both operations and staff, always looking for continuous improvement in the processes established, and is also responsible for ensuring the availability of computing resources to the organization.


Responsibilities:

  • Provide technical support to the various technological platforms of the company (hardware, software) and implementing security policies, ensuring connectivity systems, patching, coordinate and monitor the implementation of best practices and support projects, support the area of technology in the development and operation of accounts, among others

  • Physical and Remote Support

  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.

  • To take ownership of user problems and be proactive when dealing with user issues.

  • Respond to inquiries from internal clients and help them resolve any hardware or software problems.

  • Support users in the use of computer equipment by providing necessary training and advice.

  • To perform changes on distro lists and organizational units within G-suite

  • To complete updates, patches, and software deployments.

  • To perform VLAN Changes

  • Serve as the main POC for any IT related activities happening in the site or sites under their scope

  • Keep adequate IT Asset management controls for the assets under their responsibility.



Requirements & Skills:

  • Be able to participate in our 24 X 7 rotation schedule (nights, weekends, and holidays) - Required. 

  • Teamwork

  • Demonstrating Integrity

  • Remote support

  • Problem-Solving

  • Collaborating

  • Client service oriented

  • Strong interpersonal and customer service skills

  • Strong verbal and written communication skills. 

  • Faster adaptation to technology changes 

 

Knowledge:

  • English - B1- Required

• Oral and written comprehension.

• Appropriate use of language.

  • Knowledge of Virtualization technologies under Windows and Linux - Required

  • Technology monitoring skills - Desirable

  • Microsoft Office Suite - required

  • Remote Support previous experience and knowledge

  • Distrolist groups and Organizational units knowledge is required

  • Strong IT troubleshooting -  Required (Hardware/Software and Networking) 

  • Knowledge of Virtualization technologies under Windows and Linux - Required

  • Intermediate knowledge of software deployment 

  • Intermediate  Network Knowledge (VLAN Changes, Port configuration)

  • Intermediate Active Directory knowledge is required.

 

Studies & Experience:

  • A third-year level Systems Engineering, Computer Science or related careers.

  • Proof of PC skills (installation, configuration, troubleshooting, and maintenance) - Required

  • Preferably with 6 months experience in similar positions.

  • Technology certifications (A + , Network + , Server + , MCP , CCNA, ITIL,etc. ) - Desirable

  • Completed online Courses of IAspire Essentials - Mandatory

  • G-suite Certification - desirable

  • PDQ certification - desirable

  • Desktop Central certification - desirable

 

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

 

Description supplémentaire du poste

About the role

IT Operations Analyst III is responsible to provide first line support to internal and external  clients, administration staff and IT Support Analysts in assisting them with additional hardware and software and hardware requirements and making sure that the systems are working properly according to company standards. He is responsible for providing technical support to both operations and staff, always looking for continuous improvement in the processes established, and is also responsible for ensuring the availability of computing resources to the organization.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
× -