Informations de base

Numéro de référence

Req_00074325

Site principal

Ortigas Center

Pays

Philippines

Job type

Support Positions

Description et exigences

The instructional designer-developer has ownership of all assigned instructional materials to ensure that instructional quality is built into final project deliverables. The instructional designer designs and develops high-impact learning solutions for multiple delivery methods including instructor-led, web-based, virtual classroom, and blended instruction for a variety of targeted audiences.
The instructional designer-developer works in a team of other instructional designers / curriculum developers and reports to the manager of Instructional Design
  • Working knowledge of instructional design and development tools such as Adobe eLearning Suite, Articulate Storyline, Rise360, Vyond, etc.
  • Design, develop, and manage small and medium-scale instructional design projects, including all details, such as purpose, business objectives, learning objectives, project timetable milestones (and go/no-go points), team member roles and responsibilities, resources required, service level agreements, estimates, rollout plans, follow-up and project evaluation plans, reports, and review and approval cycles.
  • Develop strong relationships with key internal global clients to enhance long-term communication, effectiveness, and understanding of end-client value propositions. Collaborate with key stakeholders such as Operations and Quality, as well as with clients. Develop network of contacts throughout the organization to determine client-facing learning development opportunities.

Description supplémentaire du poste

The GLSS-Managed Learning Services Instructional Designer-Developer for TELUS CLS is responsible for translating customer needs into high-impact learning solutions that will improve the skills, knowledge, and performance of employees and leaders in a call center environment. The IDD will utilize instructional design and performance improvement processes to analyze, design, develop, implement, and evaluate instructional materials and performance improvement programs that are aligned with business needs. The instructional designer has ownership of all assigned instructional materials to ensure that instructional quality is built into final project deliverables. The instructional designer designs and develops high-impact learning solutions for multiple delivery methods including instructor-led, web-based, virtual classroom, and blended instruction for a variety of targeted audiences. The instructional designer will work closely with TELUS CLS stakeholders: Client SME, trainers, Knowledge Base writer, Operations stakeholders and reports to the manager of Global Learning Shared Services - Instructional Design. This role will be mainly in a work from home set up with occasional travel to other TIP sites.

Required Language(s)
English