Informations de base

Ref Number


Site principal

Ortigas Center



Types d'emploi

Support Positions

Description et exigences

Design, develop, and manage instructional design projects including all details, such as purpose, learning objectives, project milestones, go/no-go points, and effort estimates for Noom - TIP

  • Adhere to the standard ADDIE and AGILE methodology, while leveraging best practices in adult learning theories, for instructional design and development

  • Complete analysis of all existing training on the specified topic and identify improvement opportunities to improve learning effectiveness and retention

  • Design, conduct and analyze surveys, tests, interviews, focus groups, observation procedures, sampling techniques, and reports to evaluate learning solutions

  • Develop concise, creative, effective, and high-quality instructional materials. Vary the elements/approach of instructional design to maintain learner engagement and knowledge retention

  • Manage content review process which includes validating learning objectives, incorporating changes as needed into materials and course effectiveness and ensuring final project deliverables are of the highest quality

    • Develop and maintain project plans, schedules, and communications including status reporting, reports, and stakeholder management

    • Identify and manage issues and risks; escalate appropriately to the manager of TIP Managed Learning Services any issues or risks that could severely impact the project cycle

    • Prepare reports by collecting, analyzing, and summarizing data and trends.

    • Work closely with subject matter experts when creating content: secure knowledge transfer, review sessions and approval cycles with Noom SME

    • Develops and implements strategies to improve the effectiveness of learning modules (both existing and new)

    • Adhere to the GLSS standard project turnaround time of 1:38 (1 hour of training has a maximum 38 hours of design and development effort allocation, which includes discovery call, resource gathering, research, knowledge transfer sessions, process mapping, design, development, client review, and client approval)

Description supplémentaire du poste

The GLSS - Managed Learning Services Instructional Designer-Developer for Noom is responsible for translating customer needs into high-impact learning solutions that will improve the skills, knowledge, and performance of employees and leaders in a call center environment. The IDD will utilize instructional design and performance improvement processes to analyze, design, develop, implement, and evaluate instructional materials and performance improvement programs that are aligned with business needs. The instructional designer has ownership of all assigned instructional materials to ensure that instructional quality is built into final project deliverables. The instructional designer designs and develops high-impact learning solutions for multiple delivery methods including instructor-led, web-based, virtual classroom, and blended instruction for a variety of targeted audiences. The instructional designer will work closely with Noom stakeholders: Client SME, trainers, Knowledge Base writer, Operations stakeholders and reports to the manager of Global Learning Shared Services - Instructional Design. This role will be based in TELUS International Philippines Discovery Center, with occasional travel to other TIP sites such as Market Market! once face-to-face reporting is allowed. During lockdown, all IDDs will be working from home.