Informations de base

Numéro de référence

Req_00071161

Site principal

McKinley West

Description et exigences

Position Summary:

The Customer Service Representative's main objective is to provide top of the line customer service in resolving issues fast and in an accurate manner.
Roles and Responsibilities:
  • Provide assistance to customers and solve their cases
  • Analyze customer issues and provide solutions according to the account procedures and guidelines
  • Provide customer care when necessary
  • Keep updated knowledge of account’s policies and products
  • Maintain adequate proficiency in products and platforms supported
  • Read and ensure understanding of new or actualized policies, procedures and products
  • Communicate with the supervisor, team members and other teams regarding problems, solutions and trends
  • Keep account information confidential, protect it from unauthorized use, ensure it remains in Account area only (use of pen-drives, removable drives, printed material, and other means of storing and distributing information is strictly prohibited
  • To perform any other tasks, duties, or services requested by his/her immediate superior

Qualifications:
  • Candidate must possess at least a Vocational Diploma in any field
  • Must be fluent in both written and verbal Korean and English language
  • At least 1 year of working experience as a BPO Professional, preferably with experience supporting a Bilingual Queue (Korean and English)
  • Must be willing to work on shifting schedule

Required Language(s)
Korean