Informations de base

Ref Number

Req_00131278

Dernier jour pour postuler

26-aoû-2024

Site principal

Home Office - United States

Pays

Les états-unis d'Amérique

Work Style

Remote

Description et exigences

About TELUS International 

TELUS International (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 70,000 team members and delivery centers across 28 countries in North and Central America, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusinternational.com 

About the role

As a pre-sales business development function, a Consultant – Complex Solutions (CCS), leads and is accountable for the development of complex integrated bids across the broad range of TELUS' capabilities (Voice, Data, IT, Apps and Wireless). CCS also actively engages with the Sales team and other internal stakeholders in a consulting role by providing strategic guidance to address large complex deals. The goal is to provide long term value for our clients and TELUS.

Responsibilities:

  • Sales Activities - perform opportunity qualification through review of business opportunities, account plans, sales strategies and resulting deal plan to assess alignment of strategic imperatives and feasibility of success

  • Play a significant role in closing the deal and in select cases negotiate the final deal in partnership with the Sales team

  • Solution Development - lead the development of a solution vision and creative win themes that map to the customer's needs and play a leadership role in managing across the various stakeholder groups to ensure the right solution is developed that meets the client's requirements

  • Assist in vetting partnership arrangements for feasibility and alignment strategy, negotiate and establish necessary partnership agreements where required

  • Conduct a comprehensive risk assessment and develop corresponding risk mitigation strategies to include: financial risk, technological risk, project risk, competitive risk, regulatory risk, internal risk and brand risk

  • Provide market and competitive information in support of the sales strategy

  • Collaborate with Channel Engagement to better understand market/competition and provide input to competitive tracking databases through real-world experiences on deals and with customers

Requirements:

  • High level of knowledge and competence across IT Architecture, business strategy, services sales, project delivery, leadership and technical acumen

  • Experience in creating complex digital solutions across a wide spectrum of domains (e.g. CCaaS, bots, RPA, service desk, etc.)

  • BPO CX with cross selling experience in digital as part CX solution a plus

  • IT and IS skills in the areas of IT operations and risk management, outsourcing experience, applications development and management, security and storage

  • Extensive and proven experience in Managed IT Services environment

  • Bachelor's degree in Business Administration, Finance or related career preferable; or equivalent work experience

Skills:

  • Envisioning, scoping, estimating and managing large complex architectures for platform development and deployment projects 

  • Engaging with senior level technology decision makers in discussions related to business value and solutions

  • Coordinating various objectives of multiple internal and partner organizations in an effort to drive value for customers

  • Deep understanding of business solutions and reusable components within solutions Sales Acumen & Relationship Excellence

  • Knowledge in the Integrity of the Solution in the following areas: Financial, Technical, Contractual, and Governance

  • Actual consulting experience is highly recommended and preferred. Must be viewed within the industry as a credible technical expert

  • Strong Project Management Skills Sets - Coordinating various objectives of multiple internal and partner organizations in an effort to drive value for customers

  • Executive communications, storyboarding, storytelling, translating the message for different/technical/non-technical audiences Communication.

  • Must have consulting experience (3-5 years)

Knowledge:

  • Oral and written comprehension.

  • Microsoft Office/Google Workspace knowledge - Advanced

  • 7 to 10 years of experience in technology leadership with 3 to 5 years of experience in consulting/solution services

  • ITIL Certification is a plus

Studies & Experience:

  • Bachelor's degree in Business Administration, Finance or related career preferable; or equivalent work experience

Location: Remote - US

Pay:

The base compensation range for this position is $92,000 - $115,000 annually commensurate with experience. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and applicable laws.

TELUS Values

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values: 

  • We passionately put our customers and communities first

  • We embrace change and innovate courageously

  • We grow together through spirited teamwork 

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability. 

Description supplémentaire du poste

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EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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