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Types d'emploi

Support Positions

Work Style


Description et exigences

The Senior Network Operations is  responsible for  the installation, maintenance, and support of network and communication infrastructure to ensure the operation of global networks in order to provide performance and availability for its users, such as staff, customers, and suppliers.

Main Responsibilities:

As a member of the global network operations projects team you are accountable for: enabling, configuring, deploying, troubleshooting, and managing overall communication networks, ensuring the proper functioning of communications, acting as a senior-level network team to other groups and regions, leading network project calls, fulfill and maintain security and confidentiality standards, implement preventive systems. Acts as Level 4 escalation on-site and on-call support  within  the  internal  IT  Network  Operations  team  for  high-severity  issues,  VIP  service  requests,  in-progress projects,  and  vendors.  Accountable  for  leading  global  sustainment  operations  projects  and  technology  initiatives: ensures activities and milestones of the project delegated to them are achieved in a timely manner, the exercise of exemplary interactions with all internal and external counterparts. Comply with Change Management Process, To assist Network Managers on Change Management Technical Peer review. Provides Support to Global Security Audits acting as POC from Network Team within the Auditor Interviews and evidence asks. Accountable for maintaining our Software Compliance  Strategy  (IOS/PANOS)  up  to  date,  based  on: 
a)Infosec  identified  vulnerabilities,  recommendations
b)Vendors  identified  bugs,  issues,  and  patches. 
Collaborate  with  Engineering  New  Client  Launches  and  new technology projects (tasks), enabling new business and features. Perform other project-related duties as requested by management and perform hardware and software maintenance on network devices/ services.



●Problem-solving and decision-making skills.

●Excellent communication and interpersonal skills

●Ability to respond to External & Internal requests

●Faster adaptation to technology changes   

●Capacity Planning and Organization

●Time and project management skills


●English B2 - Required

●Advanced in managing data and security networking equipment, including installation, configuration, and maintenance.

●Advanced in OSPF and BGP dynamic routing protocols.

●Advanced knowledge and experience working with PBRs and VRFs.

●Advanced skills in troubleshooting  network and security issues

●Advanced skills in generating and analyzing packet capture.

●Advanced knowledge and experience working with NGFW (Palo Alto, Checkpoint, or Fortinet)

●Advanced Knowledge in Network Monitoring Tools such as Thousand Eyes, Logic Monitor, Meraki Dashboard, or DNA Center.

●Intermediate knowledge in managing WIFI Infrastructure (Cisco or  Meraki or equivalent)

●Basic knowledge of Cloud Technologies such as GCP and AWS

●Basic knowledge of QoS and Traffic shaping.

●Basic knowledge of automation (Ansible and Python)

●Proficient in creating Low and High-level network diagrams

●Proficient in using Google SuiteStudies & Experience:

●Bachelor in Systems, Computer Science or equivalent – Desirable

●Network Certification Cisco CCNA, CCNP (mandatory)

●Palo Alto PCNSA (desirable), PCNSE (desirable)

●3 years of network or security administrator or equivalent IT operations environment – Required

Description supplémentaire du poste

If you are looking for a workplace that values your dedication to customer satisfaction and personal growth, then you are exactly at the right place at TELUS International.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.