Informations de base

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Types d'emploi

Digital Solutions

Work Style

Hybrid, On Site

Description et exigences

  • Knowledge of WebRTC Media Technology Knowledge Video Player,Web Api's and Content data to play video/audio. Video player like Exoplayer. 

  • Platform Troubleshooting like iOS/Android/web(Behavior of application and notifications) Analyzing Logs Basic Server codes - http codes. 

  • Must have 4+ years of experience.

  • Install/Uninstall Application, Cache clear. 

  • Project/Application based knowledge to mention a flow/section in the ticket to be created. Request/Response REST API. 

  • Basic debugging - To verify a flow reported in the application. 

  • Basic understanding of local files saved in a device for an application(folder structure).

  • Technical Troubleshooting Skills Knowledge of Zendesk is an added advantage.

  • Handling the incidents, coordinating and managing customer interactions . 

  • Create knowledge base and user guides from the incident learnings. 

  • Good knowledge for RESTful APIs,Web Services knowledge of authentication and security.

  • Good knowledge in Streaming APIs, Communications APIs and Media APIs, SDK.

  • Troubleshooting issues related to video streaming, Unable to integrate with systems, Run a hosted call, Local / geo-specific issues, Feature block/unblock etc 

Description supplémentaire du poste

  • Must possess good verbal written communication skills.

  • Ability to work in a team and handle pressure and demands.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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