What will your day-to day activities look like?

• Assess client’s needs and provide immediate telephone crisis counselling/interventions to employees and family members of customer organisations.
• Providing telephonic clinical assessments, short term problem solving & referrals to EAP (Employee Assistance program) users across the country
• Participating in clinical staffing & in-house trainings
• Assisting contracted affiliate counselors with inquiries regarding referrals and track cases to ensure connection with the appropriate referral.
• Clinical Associates are strongly encouraged to achieve independent licensure.

What we need from you that will help you perform better in this role?

• A Master's/MPhil Degree in Counseling Psychology, Social Work, or another clinical counseling field
• Minimum 2 years of experience required with 340 hours of counselling experience.
• Ability to multi-task and provide clinical behavioral health services.
• Excellent risk assessment skills, and an ability to adapt quickly to a client's changing needs.
• Strong clinical judgment and an understanding of your responsibilities with confidentiality
• Experience working with substance-related & addictive disorders is an asset.
• Strong organization skills, ability to follow-up on cases to ensure connection to referrals.
• Passionate about helping others.
• Competency to provide a dedicated and meaningful counseling experience to participants over the phone.
• Empathic and excellent active listening skills.