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Customer Service Representative (International Voice Process)

Basic Information

Ref Number

Req_00109823

Last day to apply

03-Jul-2023

Primary Location

Noida - 135 - BPO

Country

India

Job Type

Business Process Outsourcing

Work Style

On Site

Description and Requirements

Main Responsibilities:

The ideal candidate needs to be comfortable in a fast-paced, multi-tasked, high-energy environment. They need to be creative and analytical problem solvers with a passion for excellent customer service. 

Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies, and procedures and actively seek solutions through logical reasoning and data interpretation to deliver timely, accurate and professional customer service to all customers. 

This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting
orders and correcting post-sales problems.

Skills & Experience:

Freshers and Six months to 1 year of experience in the international BPO voice process
Proactivity and Fast learning ability
Ability to maintain composure in highly escalated situations
Enthusiasm and strong self-motivation
Ability to communicate clearly with both internal and external customers
Adaptability to change
Effective problem-solving skills including decision-making, time management, and immediate prioritization of tasks
Customer-oriented, self-disciplined, and organized
Proficient use of tools, technology, applications, and online resources
GSuite Knowledge and application
Excellent verbal and written communication
Knowledge of MultitaskingShifts:
Evening and Graveyard with 5 Days working and rotational Week Offs
Work From Office

Salary:
20000 to 24000 In Hand including the Attendance Allowance

Perks:
Both side AC Cabs
Great Culture and Work Environment
Continuous Learning and Growth Opportunities through our robust IJP Policy
State of art free Gym Facility at the site

Additional Job Description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Language Reference
English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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