Basic Information

Ref Number

Req_00044672

Last day to apply

26-Apr-2021

Primary Location

Bengaluru

Country

India

Description and Requirements

Experience - 4 to 8 years of work experience in Genesys
 
Responsibilities : 
  • The ideal candidate will have experience across Genesys platform and has extensive experience in the following areas.
  • Required skills: 
  • Genesys Outbound 
  • Genesys SMS , GIA 
  • Genesys Callback 
  • Genesys chat 
  • Nice-to-have skills: 
  • Genesys Email 
  • Java programming 
  • Essential Functions
  • Proactively recognizes potential issues, develops plans to address and understands how to communicate these steps to department leadership and clients. 
  • Participates in the development of outcomes and process measures, including technical specifications, to enable measurement and evaluation. 
  • Working closely with other Engineers and Architects and cross-functional groups to ensure a Genesys global platform is designed, built and delivered on-time and aligned to Business requirements. 
  • Ability to support the delivery of a Single and Multi-site global contact center, supporting business discovery sessions. 
  • Typically has prior experience in multiple IT voice disciplines with a proven understanding of architectural concepts (data, technical and solution), issues and trends. 
  • Strategic thinker, able to combine technical skills with an overall business strategy to generate creative solutions. o
  • Excellent verbal and written communication skills; demonstrated ability to work with business partners and articulate technical trends/concepts and design/implementation considerations. 
  • Investigates technical issues and is expected to work with other Technical and Business groups to resolve issues.
  • Involvement in development activities and accountability for ensuring quality and adherence to Technical, security and compliance standards. 
  • Performing ongoing refactoring of code, utilizing visualization and other techniques to fast-track concepts, and delivering continuous improvement. 
  • Responsible for the production of the associated design documentation. 
  • Ability to work with business partners and articulate technical trends/concepts and design/implementation considerations. 
  • Demonstrated experience in Agile development, Application Design, Software Development, and Testing

Additional Job Description

• The ideal candidate will have experience across Genesys platform and has extensive experience in the following areas: o Required skills: ? Genesys Outbound ? Genesys SMS ? GIA ? Genesys Callback ? Genesys chat o Nice-to-have skills: ? Genesys Email ? Java programming • Essential Functions: o Proactively recognizes potential issues, develops plans to address and understands how to communicate these steps to department leadership and clients. o Participates in the development of outcomes and process measures, including technical specifications, to enable measurement and evaluation. o Working closely with other Engineers and Architects and cross-functional groups to ensure a Genesys global platform is designed, built and delivered on-time and aligned to Business requirements. o Ability to support the delivery of a Single and Multi-site global contact center, supporting business discovery sessions. o Typically has prior experience in multiple IT voice disciplines with a proven understanding of architectural concepts (data, technical and solution), issues and trends. o Strategic thinker, able to combine technical skills with an overall business strategy to generate creative solutions. o Excellent verbal and written communication skills; demonstrated ability to work with business partners and articulate technical trends/concepts and design/implementation considerations. o Investigates technical issues and is expected to work with other Technical and Business groups to resolve issues. o Involvement in development activities and accountability for ensuring quality and adherence to Technical, security and compliance standards. o Performing ongoing refactoring of code, utilizing visualization and other techniques to fast-track concepts, and delivering continuous improvement. o Responsible for the production of the associated design documentation. o Ability to work with business partners and articulate technical trends/concepts and design/implementation considerations. o Demonstrated experience in Agile development, Application Design, Software Development, and Testing. • Experience o 4 to 8 years of work experience in Genesys