Basic Information

Ref Number

Req_00091341

Primary Location

Torre Pradera

Country

Guatemala

Job Type

Business Process Outsourcing

Work Style

On Site

Description and Requirements

What you will do:
  • Review and categorize social media commercial ads based on specific guidelines
  • Make well balanced decisions to be an effective advocate for community
  • Identify inefficiencies in workflows and suggest solutions
  • Follow escalation policies and procedures
  • Follow company procedures and ensure availability to review ads, adopting all procedures and guidelines
  • Work effectively as part of a team, developing effective and supportive relationships with colleagues and management
  • Be positive and proactive and have a desire for applying continuous improvement processes
  • Take on board feedback and adapt skills accordingly
  • Follow and apply regulations regarding personal & performance data confidentiality and security
  • Attend recurrent trainings published by the client/company on a regular basis
  • Other duties as assigned


What you will bring:

  • Fluency in Brazilian Portuguese 
  • Very good communication skills in English
  • Ability to speak and write clearly in Brazilian Portuguese and in English
  • Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
  • Ability to use Windows Operating Systems, internet applications and usage of MS Office
  • Solid team, and collaboration skills, work independently with limited supervision

Equal Opportunity Employer:

At TELUS International, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

Additional Job Description

Your Role

As‌ ‌an‌ ‌active‌ ‌member‌ ‌of‌ ‌TELUS‌ ‌International,‌ ‌you‌ ‌will‌ ‌be‌ ‌atk ‌the‌ ‌heart‌ ‌of‌ ‌the major‌ ‌TELUS‌ ‌transformation‌ ‌program‌ ‌supporting‌ ‌it‌ ‌as‌ ‌a‌ ‌Content Moderator.



Language Reference
Portuguese
English