Basic Information
Ref Number
Req_00049924
Primary Location
Home Office - Mumbai
Country
India
Description and Requirements
TELUS International is looking for a new Project Manager to join our Artificial Intelligence team. This role is client facing, results-driven, innovative and driving profitable growth.
Job Duties
- Engage with customers to understand customer business requests and lead teams to execute on defined solutions across service offerings.
- Support as a key interface with clients at the stage of the sales cycle, provide thought solutions, craft solutions and provide support to Sales
- Work with Program Managers to ensure customer satisfaction and implement continual process improvement, measurement/benchmarking, and automation across of service deliveries.
Responsibilities
- Develop and write project plans.
- Create and manage the global project schedule, liaising with all production team members to ensure viability and commitment.
- Execution of large-scale projects with medium to high complexity.
- Provide project training and technical guidance project team members.
- Drive project timelines and budget to completion and within estimated scope and established production.
- Budget and provide timely and accurate forecasts of our expected revenue with appropriate highlighting of risk.
- Develop and maintain a high level of knowledge of company as well as industry products and solutions.
- Balance work among team members according to skills and individual workload.
- In conjunction with the project team, analyze potential risks and drive the creation of the project plan, ensuring that contingency is incorporated.
- Other duties as assigned by the supervisor to support business development, internal projects/initiatives and organization of the team and processes.
Additional Job Description
TELUS International is looking for a new Project Manager to join our Artificial Intelligence team in India.
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.