Basic Information

Ref Number

Req_00085286

Primary Location

Gdansk Digital

Country

Poland

Job Type

Support Positions

Work Style

On Site

Description and Requirements

The team in Gdańsk is currently looking for

Team Manager with Czech (m/f/d)

Your tasks:

  • Managing day-to-day operations
  • Ensuring consistent quality and productivity
  • Coaching, shadowing and employee support
  • Support in process development
  • Conducting feedback and conversations with employees
  • Monitoring, reporting and analysis of KPIs relevant to the project

Your profile:

  • 3+ years of experience in customer service in sales/technical areas
  • Fluent knowledge of the Czech language and a very good command of the English language (written and spoken)
  • The ability to identify training needs and support program development
  • Excellent organizational skills and attention to detail
  • Experience in team management in the Call Center environment
  • Multitasking and prioritization

We offer:

  • Possibility of cooperation with leading business partners
  • A committed and motivated team
  • Attractive salary and bonus scheme
  • Private medical healthcare
  • Medicover sport
  • Fully paid comprehensive product training and intensive training-on-the-job
  • Stable job and career development opportunities in our international company
  • Positive international working environment (Relax zones, PlayStation)
  • Highly motivated and dedicated team with flat hierarchies and informal culture
  • Employee referral bonuses and recognition programs

Join our team and apply now!

Our recruiting team, Aleksandra Kasperska, Aigul Sourbaeva and Aleksandra Torchalska, is always available for questions at +48 58 882 28 88 and is looking forward to receiving your application via Apply now button. 

We have adjusted our recruitment process and are now offering online interviews to all candidates.


Equal Opportunity Employer 

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

About us: Excellent customer service is our passion – in 2020, Competence Call Center has merged with TELUS International and is now a part of it. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

Have not found what you are looking for? Find further interesting job offers here.

#LI-DNI

Additional Job Description

Business operations, Call Center KPIs and employee motivation are not only empty phrases for you, but you know exactly what stands behind them? We have the perfect job for you!

Language Reference
Czech
English