Basic Information

Ref Number


Last day to apply


Primary Location




Job Type

Digital Solutions

Work Style

Hybrid, On Site

Description and Requirements

  • Knowledge of transmission equipment and associated terminologies.

  • Knowledge of and demonstrated ability to isolate and resolve troubles in access systems, SONET transport technologies, EDSX cross-connects, OTN, CPL, CDC, PTS, RLS/ELS, synchronization.

  • Knowledge of transport hierarchies (OTU, OCx, SONET, STSx, Tx, etc.)

  • Should have worked on transport equipment like Ciena/ Nortel, Fujitsu, Nokia / Alcatel Lucent.

  • Collaborate with other team members for trouble resolution.

  • Work with technicians who call in for assistance and/or are acting as “hands and feet” for assurance on-site.

  • Initiate and/or respond to queries, discuss trouble details and confirm resolutions directly with stakeholders and other team members.

  • Must be able to understand and effectively perform work in accordance with published work plans, processes and procedures.

  • Normal colour vision to work with colour-coded diagrams and tools.

  • Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays).

  • Demonstrated professional oral and written communications skills.

  • Shift- 24X7 (Mostly in Night shift - Canadian Working Hours).

  • 5+ years of relevant experience.

Additional Job Description

  • Should be Btech or equivalent.

  • Must be CCNA/CCNP Certified or Trained.

  • Good understanding of SONET.

  • Good understanding of transport hierarchies (OTU, OCx, SONET, STSx, Tx, etc.)

  • Good knowledge of SONET transport technologies, EDSX cross-connects, OTN, CPL, CDC, PTS, RLS/ELS.

  • Good understanding of Ringpath and protection schemes.

  • Should have hands-on experience on Ciena/ Nortel, Fujitsu, Nokia / Alcatel Lucent.

  • Knowledge of automated provisioning, network telemetry, circuit documenting, ticketing, testing and dispatch systems.

  • Self-motivated, work well with minimal or no direct supervision.

  • Ability to coordinate with various teams for the successful completion of tasks.

  • Ability to multitask, prioritize and manage time effectively.

  • Follow up on pending requests with stakeholders to ensure timely closure of request.

  • Provide accurate, valid and complete information by using the right methods/tools.

  • Must be comfortable working Late evening/night shifts permanently.

  • Must be comfortable working from office permanently.

  • Should be flexible with working on Indian holidays.

  • Must be comfortable relocating to Delhi/Noida region.

  • Education Qualifications: B.Tech (Electronics, Telecommunication, Computer-IT).

  • Certification - CCNA/CCNP Trained or Certified or Equivalent.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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