Basic Information

Ref number


Last day to apply


Primary Location


Additional Locations

Infinity Tower



Description and Requirements

We are looking for an experienced Training Specialist to join our team!

  • Conducting training for new hires 
  • Create training based on identified areas of opportunity
  • Leading up-skilling and refresh training
  • Create content for training and update the Knowledge base
  • Coach agents individually
  • Provide reports on training and additional tasks
  • 1+ years of previous experience in a similar role 
  • Fluent oral and written English
  • Knowledge of Google Workspace, Windows, and Internet applications
  • Patience and a positive attitude
  • Enthusiasm and energy
We offer:
  • Stable job and career development opportunities
  • Great office at a top location
  • Attractive salary and additional incentives
  • Special discounts & Offers (Food vouchers, Multisport cards, etc.)
  • Additional health insurance & Transportation allowance
  • Special benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)
  • Positive international working environment (Relax zones, PlayStation and billiard corners)
  • Continuous support and learning
  • Employee referral bonuses & Recognition programs
We care about the well–being of our employees, invest in their development, encourage fun and team building initiatives

If this opportunity sounds appealing to you, apply now! Send us your CV!

* Please note that only shortlisted candidates will be contacted.

About us: TELUS International Bulgaria is a publicly-traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

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