Guatemala
Positions
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Business Analytics & Tools Enablement Business Intelligence Reporting Team Leader - Pradera GT
The BI Solutions team is seeking to hire a BI / Analytics TL responsible for ensuring all reporting solutions are supported with in-depth analysis of data for client / program-specific business needs and the design, development, and delivery of solutions to meet those business needs. Provide...
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IT, Server Administration Administrator IV - Guatemala & El Salvador
The Server Administration Administrator IV Tier 3 is responsible for the installation, maintenance, and support of server infrastructure to ensure the operation of global systems in order to provide performance and availability for its users, such as staff, customers, and suppliers.
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WFM, Planning & Analysis, Scheduling Analyst - Pradera GT
As part of a new Workforce Managed Service program and a team of Scheduling Analysts, this position is mainly in charge of providing agents with a working schedule for our client’s network (internal sites and vendors). Planned and unplanned assumptions are incorporated based on historical trends,...
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IS, Applications Development Project Manager I - Pradera GT & Xela
The Information Technology - Information Services Project Manager is an individual with application development experience and knowledge, responsible for planning, overseeing and leading delivery projects from assessment through completion.The PM will work with a cross-functional set of...
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WFM, Real-Time Analyst - Pradera GT
The Real-Time Analyst is responsible for managing all intraday processes in support of operations to achieve the business objective of service level, maximizing efficiency and occupancy. Is also responsible for the real-time monitoring of all queues and skillsets, making adjustments to call...
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Enterprise Resource Planning Analyst II
The primary focus of this position is the support and maintenance of the Enterprise Resource Planning (ERP) software application of the organization. This position will act as a technical point of contact for the integration, optimization, and enablement of (but not limited to) Finance and HR ERP...
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Applications Development Developer II - Informations Services - Guatemala & El Salvador
Design, develop, implement and maintain technological solutions (applications, enterprise integrations, modules or tools) needed by TI to support any enterprise integration with 3rd party tools or any other platform development as required. Responsible for writing and coding individual...
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Quality Manager
TELUS International is looking for highly diligent candidates with excellent attention to detail for the role of Quality Manager. The role is full-time and remote.
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Information Services, Applications Development Project Manager - Pradera GT
The Information Technology - Information Services Project Manager is responsible to manage projects and ensures successful on-time, on-budget delivery of each. Responsibilities include determining project scope, planning resources, time management, budget control and management tied to business...
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TELUS SBS, Operations Team Leader Trilingual (French and English) - Pradera GT
The Operations Team Leader - Trilingual French - is responsible for directing, coaching, and developing a team of Operations CSR’s from the French language under his/her charge, providing the necessary tools for his/her team to perform their tasks in order to ensure ongoing compliance...