Philippines
Positions
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Operations Team Leader | Telco Account
Position Summary: Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary...
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Operations Manager Iloilo
Position SummaryEnsures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met. Ensures that company-set ratios for staffing are maintained for smooth operations of the program/s, and that the manpower complement is sufficient for the...
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Quality Analyst (Financial Program)
Transaction Monitoring - Monitors and audits transactions performed by CSRs against internal and/or external quality assurance requirements to deliver excellent customer experience. Ensures that transaction monitoring goals requirements are met. This monitoring should lead to relevant findings...
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Learning Services Learning Specialist
The trainer’s main objective is to prepare customer service representatives to perform their job effectively.This includes providing new hired staff with product knowledge, company information and the necessarycustomer service skills. In addition to this, trainers provide cross training, new...
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Enterprise Resource Planning Analyst II
The primary focus of this position is the support and maintenance of the Enterprise Resource Planning (ERP) software application of the organization. This position will act as a technical point of contact for the integration, optimization, and enablement of (but not limited to) Finance and HR ERP...
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NICE IEX Workforce Administrator
Specific responsibilitiesRespond to user inquiries & trouble tickets related to application functionality, access, and performancePerform troubleshooting with usersReceive, assess and perform changes, updates, deletes for system configuration items (eg. Agent Definition, Agent Data Groups,...
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Service Desk Team Lead
Functional Responsibilities Ensures customers are able to make contact when required and to be able to do so efficiently. Monitors and manages queue lengths and call wait times, keeping to a minimum. Ensures that all job responsibilities of all reporting staff are being carried out. Escalates...
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HR System Specialist III
Responsible for the planning & successful delivery of HR related projects (global or regional) involving system/process/policy changes, upgrades, enhancements or compliance driven initiatives. Responsible for coordinating activities of the project team, identifying appropriate resources needed,...
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Customer Experience Manager
Oversees CE Team Leads to ensure tasks / responsibilities are carried-out effectively and efficiently. Designs & implements career development plans for each role to ensure maximum client, operational, and personal effectiveness . Responsible for final analysis, review & approval of...
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Quality Supervisor (Customer Experience)
Supports Customer Experience Analysts and ensures tasks / responsibilities are carried-out effectively and efficiently. Designs and implements career development plans for each Analyst to ensure maximum operational, client, and personal effectiveness. Responsible for analyzing, drafting and...