Philippines
Positions
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Reports Analyst - Iloilo
The Reporting Analysts are the data specialists who contribute to organizational improvement by gathering and analyzing data, preparing reports, and introducing process improvements throughout the reporting process. They have excellent analytical and technical skills, in addition to a keen...
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Service Request Analyst
The Service Request Analyst will support the delivery group regarding Service Requests, Change Requests & Management Process, ensuring effective Service Management. Will facilitate organizational change and service requests, follow up with different departments, and provide status updates on...
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Operations Team Leader ( Pavia , Iloilo )
Position Summary Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary...
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Operations Team Leader | Telco Account
Position Summary: Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary...
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Operations Manager Iloilo
Position SummaryEnsures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met. Ensures that company-set ratios for staffing are maintained for smooth operations of the program/s, and that the manpower complement is sufficient for the...
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Quality Analyst (Financial Program)
Transaction Monitoring - Monitors and audits transactions performed by CSRs against internal and/or external quality assurance requirements to deliver excellent customer experience. Ensures that transaction monitoring goals requirements are met. This monitoring should lead to relevant findings...
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Service Desk Analyst (Iloilo)
Position Summary Provide first-level IT support to team members and handle the resulting incidents or service requests using the incident management and request fulfillment processes. Problems include password resets, computer hardware and software errors, usage queries, network connectivity...
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Learning Services Learning Specialist
The trainer’s main objective is to prepare customer service representatives to perform their job effectively.This includes providing new hired staff with product knowledge, company information and the necessarycustomer service skills. In addition to this, trainers provide cross training, new...
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Enterprise Resource Planning Analyst II
The primary focus of this position is the support and maintenance of the Enterprise Resource Planning (ERP) software application of the organization. This position will act as a technical point of contact for the integration, optimization, and enablement of (but not limited to) Finance and HR ERP...
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Service Desk Team Lead
Functional Responsibilities Ensures customers are able to make contact when required and to be able to do so efficiently. Monitors and manages queue lengths and call wait times, keeping to a minimum. Ensures that all job responsibilities of all reporting staff are being carried out. Escalates...