Basic Information
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Description and Requirements
Recommended skills set:
- Medium level of French and English (B2 in written and oral).
- Availability for a full time schedule, covering shifts 24/7, Monday - Sunday
- Availability to work from the office in Bucharest(Afi Park 3) or in Brasov
- Highly developed sense of integrity and commitment to customer satisfaction.
- Demonstrated passion for excellence with respect to treating and caring for customers.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Has "thick skin" and is able to handle complaints.
- Has a pleasant, patient and friendly attitude
- Strong self-organization, decision making and analytical abilities.
- Strong detail orientation and communication/listening skills.
- Possess a strong work ethic and team player mentality.
On this rolе, you would:
- Provide quаlity аnd profеssionаl responses to customers using both pre-genеrаted content аnd pеrsonalized rеsponses via еmаil and chаt.
- Bе adept аt adjusting scripted informаtion to match the customer’s needs/inquiry.
- Thoroughly and efficiently gather customer information, determine and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions.
- Provide quality service and support in a variety of areas including, but not limited to: account verification/assistance, billing, product knowledge, and system troubleshooting.
- Assist in identifying, tracking and escalating trending issues.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
- Become proficient in multiple tool platforms in order to gather, record, update, and relay relevant data to a customer’s inquiry, supervisory escalation, or internal team contact.
- Be familiar with the client's moderation guidelines to know when content or an account needs to be removed or banned, or escalated to the mod team
We offer:
- Stable job, in a multicultural fast-growing environment
- Above-average fixed salary, performance and tenure-based bonuses, depending on the position
- Monthly meal tickets
- Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
- Private medical subscription coverage
- Extra health benefits: special discounts for dental care and optical services with our partners
- Reimbursement for your public transportation subscription, after the trial period (if you work from office)
- Gym subscription reimbursement, after the trial period
- Free subscription to the Bookster virtual library
- Dedicated psychologist available for free sessions (online or face to face)
- Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
- Paid training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
Additional Job Description
Language Reference |
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English |
French |
EEO Statement