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Cloud Platform Support

Basic Information

Ref Number

Req_00083472

Last day to apply

30-Nov-2022

Primary Location

Google GOVO-Philippines

Country

Philippines

Job Type

Digital Solutions

Work Style

Hybrid

Description and Requirements

Preferred Qualifications:
  • Experience in technical support: familiarity with case prioritization, SLA compliance, and quality
  • Experience with the popular technologies in the machine learning/big data ecosystem
  • Experience with any ML library (scikit-learn, pytorch, tensorflow, Spark mllib) or basic understanding of ML concepts
  • Experience with PaaS, and IaaS technologies
  • Java or Objective C is a plus

Additional Job Description

Responsibilities:
  • Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
  • Identify and document product bugs and feature requests and work with internal support teams and customers to implement effective solutions
  • Ability to reproduce customer issues in order to efficiently provide a holistic fix
  • Work closely with internal support teams to improve Cloud Platform products at a senior level
  • Provide assistance and guidance to users through public forums
  • Required Knowledge:
  • Ability to read and understand code, able to write code to reproduce customer problems
  • Strong research, analytical and problem solving skills required to work with petabyte or even exabytes of data
  • Familiar with web protocols (HTTP, TLS/SSL, etc.)
  • Firm understanding of programming (Java, C++, C#, Scala, Python, etc.) and scripting languages (Python/PHP/R)
  • Background in SQL
  • Experience with Big Data architectures and technologies (more than 1TB of data) and BI solutions
  • Ability to read and understand public facing docs (developer's website or stackoverflow)
  • Ability to read and understand logs and stack traces
  • Familiarity with modern API technologies (OAuth, HTTP RPCs)
  • Experience with distributed computing frameworks (e.g. Hadoop, Spark, Flink, Storm, Samza, Beam, Big Query, etc.)
  • Experience with distributed data stores (HBase, Cassandra, Riak, Bigtable, Amazon Dynamo DB, etc.) and/or distributed message brokers (Kafka, RabbitMQ, ActiveMQ, Pub/Sub, Amazon Kinesis, etc.)
  • Familiarity with parallel/distributed computing (NoSQL, MapReduce, Hadoop, Spark, etc.)
  • Experience in deploying and managing distributed systems and clusters
  • A strong sense of business ownership and customer focus
  • Must have advanced Oral and Written English language and communication skills

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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