About the role:

Strategize and align the company’s C&B policies with the company’s business objectives. Supervise job analysis and evaluation, analysis of C&B surveys, preparation of C&B proposals and budgets. Design or participate in the design of all types of variable pay plans, including short-term and long-term incentives for all staff levels.

Responsibilities:

Function: Compensation Management:

• Ensures competitiveness of compensation and benefits practices within benchmarked industries by regular participation in total rewards surveys. Recommends changes to C&B policies and practices based on market results.

• Works closely with the Department Director on design and implementation of new C&B systems, programs or initiatives (i.e. salary structure, job analysis and evaluation, market survey analysis).

• Provides executives with appropriate market and internal data to make informed decisions on compensation planning (MI, performance/scorecard bonus, etc.) and movements (including promotions and transfers), benefits enhancements or job pricing.

• Acts as a prime in conducting job evaluation exercises for the organization. Provides recommendation to update the total rewards structure to be in line with the organization’s compensation philosophy.

Function: Benefits Administration

• Ensures efficient implementation and execution of benefits policies and procedures, as well as compliance to government mandated benefits. Keeps abreast on updates or revisions on regulations that affect the company’s C&B practices / policies.

• Oversees management of benefits providers as it relates to policy review and renewal, utilization, membership, claims or resolution of disputes and concerns.

• Takes charge of visa processing and documentation for all team members, both incoming and outgoing.

You are qualified if you possess:

Studies & Knowledge:

• English Proficiency B2 

• A University degree: Bachelor’s Degree in Human Resources Management, Psychology, or any  Behavioral Science-related fields.  - 

• Proficient in compensation and benefits design principles, methodologies, concepts, and principles.

• General / basic knowledge of other Human Resources principles and concepts (i.e. Recruitment, Employee Relations, OD). 

• Possesses strong working knowledge of Compensation & Benefits practices both in planning, design, administration and implementation. 

• Solid working knowledge of local Labor Code provisions, particularly those affecting compensation and benefits provisions.

• General / basic knowledge of call center operations and organization. 

• Proficiency with MS Office applications (i.e. MS Word, Excel, PowerPoint, G-Suite).  

Experience:

• 5-7 years HR experience, with at least 3 years in a supervisory capacity.

We are also looking for the following skills:

• Strong leadership and people-management skills.

• Time and project management skills.

• Adaptive to changing work schedules and working hours. 

• Extensive experience in coordination.

• Customer orientation.

• Problem- Solving, 

• Decision-Making and Analytical skills.

• Change management abilities

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.