Basic Information

Ref Number


Last day to apply


Primary Location




Job Type

Digital Solutions

Description and Requirements

  • 8+ years of experience in L2 Production Support along with Shift lead experience.
  • Must have knowledge of monitoring tools like Splunk and AppDynamics

  • Monitor and perform initial triage on Application alerts within the defined SLA and assess impact of each event.

  • Engage and work with different stakeholders to triage and fix issues.

  • Document issue timelines, troubleshooting gaps and resolution steps.

  • Create and maintain KEDBs on the document repository.

  • Create Deployment Change request and required documentation.

  • Create, modify, and troubleshoot Jenkins jobs used for deployment automation.

  • Install SSL Certificates as requested.

  • Manage SSL Certificate renewal process for certificates owned by eCommerce.

  • Provide Tier 2 Prod/Non Prod application Support.

  • Facilitate app check outs in compliance with the Change Management process.

  • Fulfil assigned server and database maintenance tasks.

  • Deliver assigned compliance and risk assessment tasks.

  • Good to have knowledge of DevOps Tools like Jenkins.

  • Good to have ITIL certification or knowledge of ITIL concepts.

  • Good to have knowledge Core Java, UNIX, Database, Confluence, SQL, Splunk and AppDynamics.

  • Should be comfortable in working 24*7 support including night shifts.

Additional Job Description

  • Must possess good verbal written communication skills.

  • Ability to work in a team and handle pressure and demands.