Basic Information

Ref Number


Primary Location



United States of America

Job Type

Digital Solutions

Description and Requirements

We are looking for an SQL Database Administrator who will be responsible for the design, implementation and maintenance of production databases in compliance with application specifications and company policies, standards and procedures. Manages and maintains all production and non-production databases. Responsible for the design, implementation and maintenance of the automation platform.


Related Work Experience:

  • 6 to 9 years of experience working with SQL and various database management systems in testing, implementation, maintenance and administration in a multiple platform environment

Major Duties And Responsibilities:

  • Actively and consistently supports all efforts to simplify and enhance the customer experience.

  • Administer automation platform and assist in code development via Ansible and Oracle Application

  • Express tool set.

  • Support internal SSRS and Power Bi report development

  • Supports multiple services and multiple databases of medium complexity with multiple concurrent users, ensuring control, integrity and accessibility of data.

  • Designs and maintains access and security administration.

  • Designs, implements and maintains backup and recovery strategies on Database Management Systems.

  • Supports multiple services and multiple databases of medium complexity with multiple concurrent

  • users, ensuring control, integrity and accessibility of data.

  • Experience in Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools.

  • Knowledge of Always-On, High Availability (HA) and Disaster Recovery (DR) options for MSSQL Server.

  • Troubleshoots alerts (alert log, Jobs, Disk Group, Tablespace etc.) and performance issues.

  • Performs capacity planning of SQL server environment and provides recommendations to management to sustain business growth.

  • Designs, implements, maintains Disaster Recovery (DR) methodologies and creates documentation.

  • Gathers business requirements and designs, implements multiple projects along with the production support.

  • Creates standard operational procedures and templates.

  • Acts as mentor for Database Administrators and Associate Database Administrators.

  • Performs research and provides plans to remediate complex business problems.

  • Assists the development teams to improve database design and procedures on SQL best practices etc.


Required Qualification:

  • Skills/Abilities and Knowledge

  • Ability to read, write, speak and understand English

  • Strong knowledge of database architecture and its implementation

  • Strong automation background

  • Strong understanding of best practices in maintaining medium to large scale SQL Server database systems

  • Strong programing experience

  • Strong knowledge of the followingL programming language (TSQL, PowerShell, Ansible, .net)

  • Strong understanding of Change Management procedures

  • Strong knowledge of Instance, database and query tuning to improve the performance of the Database / application

  • Strong understanding of SAN technologies related to SQL server disk layouts

  • Strong knowledge of Windows operating systems and shell scripting

  • Strong Knowledge of SSRS and PowerBi

  • Ability to communicate orally and in writing in a clear and straightforward manner

  • Ability to communicate with all levels of management and company personnel

  • Ability to handle multiple projects and tasks

Working Conditions

  • Office environment

  • 24x7 on-call support


  • Medical / Dental / Vision Insurance 
  • Prescription Drug Benefits 
  • Critical Illness Insurance 
  • Life Insurance 
  • Disability / Long-Term Disability / Accident insurance 
  • MotivateMe Wellness Rewards by Cigna 
  • Flexible Spending Accounts 
  • Hospital Indemnity Insurance 
  • Allstate Identity Protection Insurance 
  • MetLaw Legal Services 
  • Nationwide Pet Insurance 
  • 401 (K) with Employer matching contribution equal to 100% of elective deferrals that do not exceed 5% of compensation. 
  • TELUS International Employee Share Purchase Plan 
  • Performance Bonus 
  • 4 weeks Paid Time Off 
  • Employee Referral Bonus
  • Step-up program
  • MyGrowth Platform - Internal Learning & Development libraries access

Equal Opportunity Employer:


At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Additional Job Description

As an active member of the TELUS International, you will be in the heart of a major transformation program supporting it as an SQL Database Administrator. 

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