• Manage day-to-day operations during a shift as per the defined operating procedures.

• Create engineering designs linking layer 1 physical infrastructure to layer 2/3 intelligent devices.

• Providing an end-to-end path solution to the Enterprise customer for the service is BI, WAN L3, CES services.

• Adept in analyzing information system needs, evaluating end-user requirements, troubleshooting for complex information systems management.

• Responsible for maintaining the customer network, devices, and services.

• Responsible for preparing the Configuration Documents  as per the customer requirements.

• Verify and ensure that design standards and records are maintained on new/existing services.

• Troubleshoot customer network issues (LAN WAN) and provide corrective actions to restore customer services.

• Communicate with external / internal customers to clarify customer needs.

• Collaborate and facilitate on reaching specific goals even when faced with ambiguous situations.

• Responsible for migration from Metro to Converge edge architecture.

• Establishing effective relationships and engaging with key stakeholders to ensure aligned, consistent communication.

• Understanding of NAR, Threat/Release/ change management process and requirements.

• Ability to collaborate with a variety of diverse groups and teams (internal and/or external) to effectively introduce and Implement change in the workplace.

• Develop detailed technical solutions as per the Customer requirement.

• Analyze the requirements of the job to determine what steps need to be followed to complete the requirement.

• drive the support team to work on the tasks by respecting the defined priority.

• Continuous improvement: Analyze the supported items on a regular basis, to keep improving the support process/efficiency, provide proactive product improvements recommendation to product team to help to improve the product operation efficiency, user experience, to avoid user mistakes etc.

• Ensure SLA are met and maintain DSR of the various tasks.

• Candidate should be be open to work in rotational shifts (starting from evening 5 PM to 2 AM  and  8 PM to 5AM in morning)

• INDIAN HOLIDAYS not applicable

• CANADIAN HOLIDAY schedules have to be followed.

• Candidates should be okay with Mandatory “On-Call” support during off-shift hours and during holidays/week-offs for Sev1/Sev2 issues.

Required Skills:

• In-depth Routing Protocols experience and operational knowledge: EIGRP, BGP, OSPF, MPLS.

• Hands-on experience and good understanding of networking concepts: MPLS , OSPF, EIGRP, BGP,MPLS ,DS3, T1, Frame Relay, ATM, and DSL ; Fiber/Copper.

• Working knowledge of TCP/IP enhancements such as multicast, QOS techniques, bandwidth and path reservation techniques.

• In-depth knowledge of the configuration and maintenance of routers and switches. (Alcatel, Cisco, Juniper).

• Knowledge of Carrier Ethernet Services.

• Should have a good understanding of network design principles & industry standards. 

• Good to have knowledge of OSI Layers.

• Demonstrated ability in planning and organizing to meet scheduled deadlines.