Basic Information

Ref Number

Req_00131639

Primary Location

Cascadas

Country

El Salvador

Work Style

Hybrid

Description and Requirements

Are you passionate about keeping businesses operational through any crisis? Do you thrive in fast-paced environments and enjoy working on solutions to complex problems? Then this Disaster Recovery Specialist role might be the perfect fit for you!

In this role, you'll play a vital role in our organization's disaster preparedness and recovery efforts. You'll work alongside senior specialists to develop, implement, and test comprehensive disaster recovery plans to minimize downtime and ensure business continuity in the event of an unexpected disruption.

Responsibilities:

  • Plan Development and Maintenance: Assist in developing and maintaining up-to-date disaster recovery plans that outline procedures for data recovery, system restoration, and business resumption following a disaster.
  • Risk Assessment and Analysis: Participate in risk assessments to identify potential threats and vulnerabilities that could disrupt critical operations.
  • Testing and Training: Assist with conducting regular tests of disaster recovery plans to ensure their effectiveness and train staff on recovery procedures.
  • Data Backup and Recovery: Work with IT teams to ensure critical data is backed up regularly and can be recovered quickly in the event of a disaster.
  • Vendor Management: Maintain relationships with key vendors involved in disaster recovery solutions, ensuring contracts and service agreements are current.
  • Incident Response: Support the incident response team during a disaster by helping to restore critical systems and data.
  • Documentation and Reporting: Maintain accurate documentation of disaster recovery plans, procedures, and test results. Prepare reports summarizing disaster recovery activities and recommendations.
  • Staying Current: Stay updated on industry best practices and emerging technologies related to disaster recovery.

Requirements:

  • 3+ years of experience in disaster recovery, business continuity, or a related field.
  • Strong understanding of disaster recovery principles and methodologies.
  • Experience with data backup and recovery techniques.
  • Excellent communication, collaboration, and problem-solving skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • A keen eye for detail and a commitment to accuracy.
  • Proficiency in relevant software tools used for disaster recovery planning and documentation.

What’s in it for you:

  • Private medical and life insurance from day one.

  • Employee Stock Purchase Plan ESPP

  • Budget for professional growth (certifications)

  • Schedule flexibility.

  • Extra bonus based on performance.

Additional Job Description

Are you passionate about keeping businesses operational through any crisis? Do you thrive in fast-paced environments and enjoy working on solutions to complex problems? Then this Disaster Recovery Specialist role might be the perfect fit for you!

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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