Basic Information

Ref Number


Primary Location

Ortigas Center



Job Type

Digital Solutions

Work Style


Description and Requirements

Technical Skills:
  • Advanced Java application troubleshooting including thread and heap analysis. Understanding complex multi-application environments, which interact in a firewalled environment.
  • Splunk log analysis for application troubleshooting. Must be able to develop ad hoc queries on the fly to pinpoint application issues. Needs to be able to articulate search parameters and commands.
  • Usage of AppDynamics (or equivalent application performance monitoring (APM) tool, such as DynaTrace or New Relic) to troubleshoot and monitor application health and performance. This would include investigation of business transactions, information points, and health rules to pinpoint application problems.
  • Comprehensive understanding of Application to Database interaction and troubleshooting. This would include Oracle and Mongo databases. Areas of understanding like JDBC connection utilization and troubleshooting, connection pool/query/cache optimization, ability to analyze DB reports like AWR and make recommendations.
  • Supporting applications running in a Linux environment. Shell scripting for automation of administration tasks. Understanding of OS setting for app performance optimization, administration of Micro services, troubleshooting logging/forwarding issues.

Soft Skills:
  • Excellent communication skills. Loud, clear, and easily understood by a diverse audience. Able to convey information to leadership and technical audiences.
  • Providing technical mentoring and day-to-day direction of technical staff responding to alarms, triaging issues, and escalating appropriately. Constantly striving to improve team response.
  • Technical curiosity, seeking to understand why things work the way they do, look for improvement opportunities.

Additional Job Description

We are looking for Intermediate Application Support Analyst with 3 years and more of experience who provides hands-on application architecture guidance on new application design projects from conception to completion and is responsible for the overall application architecture, design, and development technologies used. With skills and knowledge using Java, Splunk, Linux and amenable to work on a shifting schedule.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.