Basic Information

Ref Number


Last day to apply


Primary Location

McKinley West



Job Type

Support Positions

Work Style


Description and Requirements

About this Role:

You will be a passionate advocate of people development and become subject matter experts in the evaluation of online videos.  You will take a high degree of initiative & ownership to stay one step ahead in all areas of performance and delivery to improve quality. 


  • The role will require a high degree of confidence, experience and cultural knowledge of using internet-based technologies and online research.

  • Communicate with peers to leverage best practice and consistency across all markets.

  • Manage the design, implementation and delivery of specific training, through web-based eLearning materials, online video production and webinars.

  • Conduct root cause analysis of performance issues of resources on an on-going basis, then develop and measure improvement programs, providing reports and recommendations to management.

  • Manage the performance of and regularly interact with a large number of work-at-home "cloud based" resources, who work on projects to improve internet search results.

  • Work within a global team of Quality Controllers.

General Skills & Expectations:

  • Demonstrate verbal, written and listening skills, with the ability to provide expertise at all levels of the business and with customers.

  • Must have a robust working knowledge of the internet and social media.

  • Time management and organization skills are essential.

  • The ideal candidate will have strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behavior.

  • Ability to collaborate both internally and externally of the business is essential.

  • A second language is desirable.

Technical Skills & Expectations

  • Experience with data analysis to support decision-making an advantage.

  • Experience designing and delivering eLearning content an advantage

  • The successful candidate must have strong Microsoft Office or Google Suite skills, especially for data analysis and presentations

  • The successful candidate must be fluent in English and Korean