Basic Information

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Job Type

Support Positions

Description and Requirements

We are looking for specialists for our exciting corporate environment in the field of social media content moderation. If you are communicative and enjoy helping people, we have the ideal job for you!

Overview of tasks:
  • Regularly offer 1:1 health and wellbeing support sessions, which might include signposting to specialist services when needed, following up on progress as part of a confidential system. These support sessions typically focus on mental health concerns and can be adapted to suit the skillset of the team member e.g. cognitive behavioral techniques, mindfulness based stress reduction, acceptance and commitment techniques, psychological coaching etc.
  • Regularly offer group coaching sessions on a variety of topics that fall under your skills and knowledge e.g. coping with stress, detecting warning signs, mindfulness, movement, team cohesion.
  • Design and/or deliver psycho-educational training sessions to new hires, team managers or other employees to improve knowledge of the program itself, on how to successfully manage wellbeing in others, and/or on self-management for health and wellbeing topics.
  • Be ready to - on occasion - handle emergency situations or high-risk situations, whereby an individual requires urgent attention and support to ensure stability until specialist services are utilized, and/or the employee has stabilized. This would include documentation of the incident in accordance with confidentiality and ethical compliance.
  • Be visible to employees, to generate trust and build relationships that encourage engagement in departmental activities (e.g. support sessions, interventions and initiatives), with floor walking, ad hoc conversations etc.
  • Ad hoc activities such as team meetings, supporting the Global Director of Wellbeing and colleagues with implementing strategic requirements, training, reporting, recruitment, creating presentations, designing and implementing innovative activities to keep things fresh on a monthly basis, input to process and policy etc.

We are looking for:
  • Master degree in an area of mental health, social work, psychology or related discipline.
  • Excellent communication with very good written and spoken English skills
  • Minimum of three years supervised client/patient facing clinical experience, during which time they provided 1:1 care, plus designed and delivered group-based sessions. The three years can include supervised practice as part of a post-graduate degree, and be evidenced/logged.
  • Membership or practitioner status with either: the government agency that regulates their practice; or the regulatory professional association/body within their country of practice.
  • Continues to complete the required continuing professional development (CPD) necessary to maintain good standing within their professional society/association and can evidence this. Please note, we support continuous professional development in this role.
  • Organizational, planning and prioritization capability
  • Ability to self-motivate and work in a multi-cultural environment
  • A loyal and trusting team member
  • Passion for innovations and quality
  • Drive to pull together to enable the departmental vision
  • Flexibility to work in shifts on a 24/7 rotation system

We will offer:
  • Permanent employment contract
  • Appealing bonuses for weekend and night shifts
  • Private health insurance after probation period and daily meal allowance from day one
  • Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
  • Advanced job opportunities in our internationally growing company
  • Great office with modern workspaces at the city center of Barcelona
  • Positive international working environment; fun floor with PlayStation, table tennis, and many more 
  • Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation
  • Appealing benefits like regular fruit deliveries for a healthy lifestyle and free drinks
  • Several partnerships with fitness centers, restaurants, beauty care and more
  • Attractive employee referral bonus programs
  • Intriguing and diverse responsibilities working with one of the big players in social media

Join our team and apply now!

If you are interested in Social Media and looking for a new job perspective, join our lovely team. Feel free to submit your CV (in English) including your salary expectations.

We have digitized our recruiting process and are now offering virtual job interviews to all applicants.

Our Recruiting Team will gladly answer all your questions at +34 93 628-3333.

TELUS International values people diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation.

About us: Since our founding in 1998, excellent customer service is our passion – 2020 we went one step further and are now part of TELUS International. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

Additional Job Description

Join us to protect our colleagues from undue stress resulting from the job, promote their health, and help them find balance if anything challenging occurs.

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