Basic Information

Ref Number


Last day to apply


Primary Location


Additional Locations

Infinity Tower



Description and Requirements

The Human Resource Systems Analyst (HRIS) supports all TELUS International HR Systems and Processes by driving projects and process changes to improve quality, efficiency, and customer satisfaction while reducing waste time and costs. The successful candidate will be responsible for end-to-end project delivery and document the Human Resource processes and new changes.

Your responsibilities:

  • Lead all aspects of the project lifecycle over all phases (define, measure and audit, analyze, improve, change management and control)

  • Understand the HR strategy, and goals, focusing on the review & propose HCM process improvement through our methodology and establish a Business as Usual (BAU) transition  

  • Focus on optimization, Team Members’ experience, and enhancements

  • Communicate project details effectively to stakeholders and project teams

  • Develop “best-in-class” project management practices, ensure deliverables conform to global quality standards and customer requirements

  • Ensure effective control of projects: address conflicting priorities, issues, risks, change management, project governance, and present status/requirements at steering committees

Our requirements:

  • Fluent in English language

  • Experience in a BPO company within a high-growth environment 

  • Working knowledge of Workday or relevant ERP systems, Excel, and Google Sheets 

  • Excellent project management and time management skills, with the ability to meet tight deadlines

  • A bachelor's degree in Human resources or a related field will be an advantage

  • Ability to balance strategic thinking with detailed, focused execution

  • Strong analytical and problem-solving skills with the ability to interpret data and trends

We offer:

  • Stable job and career development opportunities

  • Great office at a top location

  • Attractive salary 

  • Additional health insurance

  • 50+ benefits and services to choose from 

  • Positive international working environment

  • Support and learning

  • Employee referral bonuses

We care about our employees' well–being, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.


Additional Job Description

Are you ready to take the next step in your career and achieve your next challenge?
TELUS International Bulgaria is looking for you!

Language Reference

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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