Basic Information

Ref Number

Req_00059923

Primary Location

Merliot

Additional Locations

Torre Pradera

Country

El Salvador

Job Type

Support Positions

Description and Requirements

About the role


QA examiner is responsible for the production process and evaluation of the delivery quality to ensure that final delivery meets the customer standards. QA examiner will document quality assurance activities with internal reporting and audits, develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines



Responsibilities:


  • Verify, investigate and audit production process and its conformance to QA standards and procedures.

  • Design, create and establish a QA control checklist.

  • Study and review all production steps and other processing data to ensure QA controls.

  • Ensure high quality standards at all levels of operations.

  • Develop, monitor and track QA data and process improvements.

  • Assist and support teams in conducting QA audits and inspections.

  • Research, study, evaluate and advice on all QA controls and procedures for further improvements.

  • Other duties as assigned by the supervisor

Skills & Requirements:


  • Schedule flexibility.

  • Analytical skills.

  • Result Oriented.

  • Teamwork.

  • Focus on problem solving and decision making.

  • Internal and External Customer Orientation.

  • Ability to work under pressure.


Knowledge:


  • Advanced Excel/Google Sheets - Required

• Functions: SUM, Average, Count, conditioning formulas (IF, AND, OR)

• Preparation and presentation of advanced graphics

• Dynamic tables

• Search the data value by: VLOOKUP.

• Format Cells

• Advanced Filters

  • English - B2:

• Oral and written comprehension .

• Appropriate use of language.

  • Customer Service - Advanced.

  • Quality Processes - Advanced.

  • Motivation Theory - Advanced.

  • Coaching for Excellence - Desirable.


Studies & Experience:


  • At third-year level or graduate of Business Administration, Industrial Engineering or related career - Desirable.

  • Experience in similar positions - Desirable.



Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.




Additional Job Description

QA examiner is responsible for the production process and evaluation of the delivery quality to ensure that final delivery meets the customer standards. QA examiner will document quality assurance activities with internal reporting and audits, develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines

Required Language(s)
English