Basic Information

Ref Number


Last day to apply




Job Type

Support Positions

Work Style


Description and Requirements

Overview :
  • The Technical Project Manager is responsible for providing technical project planning, management and oversight for key initiatives and implementation projects, ensuring first that these initiatives and projects are closely aligned with TELUS International’s strategic priorities, and second, that these initiatives and projects are completed on-time, within scope and budget and with an extremely high quality of deliverables.  
  • Lead and manage IT project and program initiatives in support of IT’s global objectives.  
  • Act as a project management technical lead and business analysis subject matter expert and work with TI’s business units and IT to deliver technical solutions in the form of new and enhanced capabilities.  
  • Manage all phases of project delivery including: analysis and design, configuration and build, testing/training, and deployment of solutions.  
  • Accountable for all aspects of project management including all project resource planning and scheduling; risk and scope management; communications and status reporting.   
  • Defines project scope, deliverables, roles and responsibilities in collaboration with stakeholders and business partners.  
  • Develop Business Cases including budget approval and monthly budget reporting and ensure return on investment is achieved. 
  • Define, acquire, and allocate budget, staff, and other resources necessary to accomplish the goals and/or objectives of the program.  
  • Evaluate complex situations using multiple sources of information filters; validate and interpret dynamic material; manage and appropriately escalate delivery impediments, risks, issues, and changes associated with the initiatives.  Lead and motivate cross-functional teams and interact with all levels of team members.  
  • Assign and monitor work of technical personnel, ensuring that project steps are in alignment with business objectives, on-time and within budget.  
  • Identify, clarify and communicate project vision, goals and objectives and how these ties into, support or impedes organizational strategic objectives.  
  • Create a method of change management including ownership of a documentation, communication plans, process training, etc.  
  • Establish, plan, and execute major milestone reviews and decision gates to complete the program and project life cycle.  
  • Evaluate technological choices (network/hardware related and technology/code related) by querying providers and understanding enough about implications to make choices for the organization that have an appropriate balance between cost /benefit today and future implications and limitations
  • Provide process improvement recommendations based on best practices and industry standards
  • Resolve conflicts by demonstrating leadership and appropriate decision-making competencies
  • Ability to independently manage the operational aspects of ongoing projects and serves as liaison between IT and business stakeholders.  
  • Ability to drive to big picture goals and milestones while valuing and maintaining a strong attention to detail    
Required skills + qualities (technical):
  • Graduate of a Bachelor’s Degree in any Computer related course.  
  • 5-7 years of Technical Project Management experience with gradually increasing responsibilities and demonstrated understanding of PMP, artifacts and tools.  
  • Preferably PMP certified but not a hard filter.  
  • Must be ITIL certified.